Govender, S.Mohunlal, Vishal2022-03-242022-03-242021https://hdl.handle.net/10321/3917Dissertation submitted in fulfillment of the requirements for the Degree Master of Philosophy: Quality Management, Durban University of Technology, Durban, South Africa, 2021.The South African economy has experienced a decline in Gross Domestic Product (GDP) over the past years. Additionally, South Africa’s State Owned Enterprises (SOE) have contributed to this decline- Transnet being one of those enterprises. Hence, the researcher has conducted this study to investigate the inefficiencies in Wentworth Diesel depot resulting in excessive train delays and cancellations. This study has been conducted using a Qualitative Research Methodology approach. Additionally, literature from worldwide sources was extensively researched. Acclaimed gurus’ insight into this study illustrated and debated the opposing and supporting theories. The theories were elaborated and compared with the environment of the South African Railways. Despite the theories of different literature being both, contrasting and corresponding theories, the literature was intensely compared, resulting in suggestions and recommendations Concurrently, interviews were conducted to gain insight into the reasons for train delays and cancellations at Wentworth Diesel Depot. Subject Matter Experts from Transnet were interviewed for the purpose of finding root causes for delays and cancellations at Wentworth Diesel Depot. Subsequent thematic analysis was conducted with the data collected, which resulted in certain findings. Validation of data was also performed to ensure the credibility, transferability, dependability and confirmability of this study. The core findings of this study were: • Faulty locomotives. • Unavailability of locomotives. • Delayed or no loads from the customer. • Defective radios and telemeters. • Breakdowns and derailments of locomotives. • Vandalism or theft of railway tracks, cables and overheads. • Recurrence of train crew’s unplanned leave. The study conducted resulted in proposed recommendations: • The need for proper planning. • Improving maintenance processes. • Loads to be prepared on time. • Improving the availability of locomotives. • Procuring new locomotives. • Awareness of the abuse of unplanned leave. • Security to monitor and patrol stations. • Improving communication between Transnet Engineering and Transnet Freight Rail. The purpose of the study, to find possible recommendations to reduce train delays and cancellations, has been accomplished. The researcher is adamant that these Recommendations, if implemented, will result in a drastic decline in train delays and cancellations at Wentworth Diesel Depot.182 penSouth African RailwaysWentworth Diesel DepotInfrastructureSustainable public transportSustainable transportPassenger trains--South AfricaTransportation, AutomotiveTrain delays--South AfricaRailroads--South AfricaDiesel locomotives--South AfricaThesishttps://doi.org/10.51415/10321/3917