Harris, Geoffrey ThomasThakur, Rookmoney2022-03-162022-03-162021https://hdl.handle.net/10321/3904Submitted in fulfilment of the requirements of the degree of Doctor of Philosophy in Public Administration - Peace Studies in the Faculty of Management Sciences at the Durban University of Technology, 2021.South Africa is facing a water crisis and local municipalities are finding it difficult to mitigate the gap between supply and demand. Although the government’s policy to allocate a basic supply of 9kl of free water per month to indigent communities is commendable, the rapid exhaustion of the free supply by low-income communities necessitating a tariff applied for additional water consumption, is concerning. Whilst this consumption-based tariff is used to encourage conservation, municipalities nevertheless face a revenue loss due to a non-payment culture. This study argues that behavioural change is more beneficial than punitive economic measures and seeks to develop a strategic intervention to assist the eThekwini municipality to promote water conservation behaviour in one low-income community, called Waterloo. The Theory of reasoned action (TRA) is used to identify the beliefs, attitudes and subjective social norms towards water conservation and the Nudge Theory is used to incentivise water users towards behavioural change. A mixed method exploratory sequential design method is adopted. The qualitative phase of the study consists of semi-structured interviews with eight key informants from government and the public sector; and four focus group discussions with 22 residents of the Waterloo community, to determine the factors that influence their water-use behaviour. Participation in this study was voluntary with confidentiality maintained. The data was recorded and transcribed to ensure credibility. The results were interpreted and analysed against existing literature using thematic content analysis. The quantitative phase of the study investigates the power of the TRA. Results from a survey comprising 304 residents indicate that low-income householders generally have very positive attitudes towards water conservation and saving practices, nonetheless these positive attitudes are not consistently translated into actual behaviour. In synthesising the results, three recurring key issues are identified, namely (1) access to knowledge; (2) community engagement as part of the solution; and (3) allocation of incentives. The key finding of study indicated that awareness of the current water situation itself may not motivate good water use behaviour. While participants had knowledge of water conservation practices, there was, however, a high amount of water consumption and high unaccounted water losses in the area. Therefore, nudging the community may be an ideal approach towards behavioural change. The thesis concludes by proposing a community-based behavioural framework, as a guideline for eThekwini to consider when designing conservation measures for low-income communities290 penWater consumptionLow-cost housingResidential water consumptionLow-income housing--South Africa--DurbanWater use--South Africa--DurbanMunicipal government--South Africa--DurbanThesishttps://doi.org/10.51415/10321/3906