Shopping app features : their impact on customer satisfaction and loyalty

Sinemus, KathrinZielke, StephanDobbelstein, Thomas2022-08-262022-08-262022-07Sinemus, K., Zielke, S. and Dobbelstein, T. Shopping app features: their impact on customer satisfaction and loyalty. The International Review of Retail, Distribution and Consumer Research. : 1-27. doi:10.1080/09593969.2022.21091890959-39691466-4402 (Online)https://hdl.handle.net/10321/418628 pen1503 Business and Management1505 Marketing1506 TourismApp featuresChannel preferenceShopping appsSatisfactionLoyaltyShopping app features : their impact on customer satisfaction and loyaltyArticle2022-08-1210.1080/09593969.2022.2109189