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Research Publications (Accounting and Informatics)

Permanent URI for this collectionhttp://ir-dev.dut.ac.za/handle/10321/212

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Author: search.filters.author.Lekhanya, Lawrence Mpele

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    Towards a successful centralization of municipal procurement : a case of Kwazulu-Natal Province
    (Virtus Interpress, 2015) Nzuza, Zwelihle Wiseman; Lekhanya, Lawrence Mpele
    Centralization of municipal procurement in the KwaZulu-Natal Province is faced with several challenges. There were two aims for this study: to identify factors influencing municipal procurement and to design a model of the factors influencing municipal procurement, in an attempt to improve the understanding of municipal procurement. The proposed model is based on sound theoretical frameworks like knowledge management theory and the application of theory and practice ethics as well as the secondary data. The study found that the biographic factors as well as internal and external factors have strong influences on the success or failure of municipal procurement. The significance of these factors formed the basis for a proposed model and is subject to further experiments by other scholars.
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    Perceptions of research structures and service quality within various faculties at Durban University of Technology: staff and students perspective
    (Business Perspectives, 2016) Ngibe, Musawenkosi; Lekhanya, Lawrence Mpele
    In order to compete, retain and attract postgraduate students, and overcome the lack of postgraduate throughput, universities of technology need to be more customer orientated. Therefore, to gain competitive advantage, university management needs to identify and assess the service quality gaps in research support structures and analyze the impact they have on students and staff within the university. The purpose of the study is to investigate the perceptions of staff and postgraduate students with regard to research structures and service quality support by relevant offices with specific reference to Durban University of Technology. Data were collected from academic staff and students across six faculties at the Durban University of Technology. The sample consisted of 278 academic staff and 260 postgraduate students, using a simple random sampling. A mixed method approach of qualitative and quantitative techniques was used, with a closed and open-ended questionnaire developed, by adapting the SERVQUAL instrument developed by Parasuraman et al. (1985), to evaluate and assess the quality dimensions (gap) for reliability, responsiveness, assurance and empathy. The findings of the study indicated that staff and students were dissatisfied with the research support structures across six faculties. Further research should aim at assessing performance management of research support structures and service within the relevant research offices.