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Research Publications (Accounting and Informatics)

Permanent URI for this collectionhttp://ir-dev.dut.ac.za/handle/10321/212

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Start date: 2020Subject: search.filters.subject.University

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    Investigating a virtual queueing system for Durban University of Technology : a comprehensive review approach to improve efficiency
    (IEEE, 2024-03-07) Deoraj, Saurav; Essop, Mohamed Shakur; Julius Aroba, Oluwasegun; Prof Milham, Richard
    In response to the increasing demands placed on educational institutions, there is a clear need for technological advancements that can enhance the student experience while maintaining data security. This article describes the development of a Virtual Queueing System (VQS) specifically designed for the Durban University of Technology (DUT) to tackle these challenges strategically. The proposed system aims to minimize physical waiting times, ultimately enhancing the overall student experience. To ensure student information remains private and secure, the system incorporates a robust multi-layered security protocol. The goal of this research is to provide recommendations for enhancing service quality, ensuring data security, and reducing wait times across various industries that utilize virtual queuing systems. The findings from this research demonstrate the potential of digital solutions in positively transforming educational institutions
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    Challenges impeding women into leadership roles in a student-led organization at the South African higher education institution
    (Business Perspectives, 2021-12) Jali, Nokwanda; Suknunan, Sachin; Bhana, Anrusha
    The study shows that a patriarchal society where women are still in the minority when it comes to leadership positions is still dominating. A few studies are exploring the role of women in leadership in government and industry, and very little focus is paid on higher education institutions and more especially – from a female leadership perspective. Therefore, this paper aims to determine the factors that hindered female students from attaining leadership positions and simultaneously make recommendations to create more leadership opportunities in a nationally recognized student-led organization known as the Student Representative Council at a large public South African higher education institution – the University of KwaZulu-Natal. The target population was 16 female leaders who served in the University’s Student Representative Council from 2019 to 2020 of which 13 had responded. A qualitative approach was followed and interviews were conducted. The study employed inductive qualitative thematic analysis using NVIVO 12. Findings revealed that the Student Representative Council structure at the university was patriarchal with little commitment to gender equality. Males outnumbered women in leadership roles. Portfolios assigned to women were mainly administrative rather than leadership. Females were subjected to stereotypical behavior. The study recommended ways to promote female student leadership whereby policy and constitution change is required to facilitate gender equality and the implementation of quotas. Women should be empowered to enhance their leadership skills via effective leadership development programs specifically designed for females to address the leadership gap between males and females.