Research Publications (Management Sciences)
Permanent URI for this collectionhttp://ir-dev.dut.ac.za/handle/10321/217
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Item Monitoring and evaluation capacity development of municipalities in the province of KwaZulu-Natal, South Africa(Kamla-Raj Enterprises, 2016) Govender, Ivan GunassThe purpose of the study was to assess the monitoring and evaluation capacity development in local municipalities in the KwaZulu-Natal Province. The research method included the case study and the mixed method approach. The study found that monitoring and evaluation (M&E) capacity development is perceived to positively impact staff motivation, training and placement; allocation of resources; and stakeholder participation. The results of the study are relevant to the National, Provincial and the Municipal Councils in exercising their oversight roles to capacitate municipalities to plan, implement and manage M&E systems to ensure an accountable and responsive local government. This study is significant as it provides a platform for the three spheres of government to address the current M&E capacity development gaps and to collectively develop an evidence-based national M&E capacity development strategy. The paper proposes further detailed research be undertaken for M&E capacity needs analysis in each municipality to ensure the developmental mandates are achieved.Item Imperatives for co-operative governance : a case study of local municipalities in KwaZulu-Natal, South Africa(KRE Publishers, 2016) Govender, Ivan GunassDespite the South African government’s effort to enhance co-operative governance, the high rate of service delivery protests confirm that co-operative governance has not fully developed as a mechanism to improve service delivery. The aim of the study was to ascertain factors influencing co-operative governance and the perceptions of local government regarding the effectiveness of both the National and Provincial Governments’ support for co-operative governance. The study used the quantitative research method to investigate the needs and extent of co-operative governance in local municipalities with the KwaZulu-Natal province as a case study. The key issues municipalities consider important for improving intergovernmental relations (IGR) include communication and consultation, monitoring and evaluation (M&E), concurrent function clarity and technical support. The paper recommends the implementation of a participatory monitoring and evaluation (PME) system to enhance communications and alignment of the integrated development plans across the three spheres of government.Item Monitoring and evaluating service delivery as a wicked problem in South Africa(KRE Publishers, 2016) Govender, Ivan GunassThe South African government is challenged by an increasing number of service delivery protests throughout the country, despite it improving the provision of basic services to the majority of citizens. The purpose of this conceptual paper is to evaluate service delivery as a wicked problem and to propose various approaches to deal with enhancing service delivery, via the documentary analysis approach. The paper established that both service delivery and wicked problems exhibit common characteristics of complexity, uncertainty, conflict and power inequalities amongst stakeholders. Traditional methods of solving service delivery problems, are inadequate in a socially and technologically complex developmental context and the application of networks, innovations and integrated leadership could result in improved service delivery outcomes and impacts. The paper is of value to public sector entities and state departments engaged in service delivery and the oversight of the provision of water, sanitation, electricity and housing.