Today, both the public and private transport sectors are facing challenges as a result of an increase in vehicle ownership and the suburbanisation of both firms and residences in the world. In the past, public transport was focused mainly on central areas of cities where high population and employment densities enabled frequent services, high occupancy rates and many routes. As growth is spreading to suburban areas from the metropolitan area, imperative challenges arise for public transport: to increase service in order to better serve commuters and to integrate suburban service with metropolitan service. 1 Public transport must be made more attractive and user friendly in relation to improved service, travel information, reliability, safety and the upgrade of infrastructure such as waiting stations. Cost is an important factor that influences the demand for public transport in relation to the time spent waiting, boarding and alighting from vehicles coupled with the risks and inconveniences involved in those actions. It has also been suggested that commuters and business users board the fastest and most direct routes. 2 Here we comment on the performance and maintenance of the Rea Vaya system – South Africa’s first bus rapid transit system – since its inception
