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    Total quality management and competitive advantage of manufacturing organizations in the Steel industry Durban Metropolis
    (2024) Mncwabe, Ncazelo; Marimuthu, Ferina; Mvunabandi, Jean Damascene
    This study investigated total quality management (TQM) and the competitive advantage of manufacturing organizations in the steel industry in the Durban Metropolis. While a few studies have touched on TQM and competitive advantage in Durban, they did not examine TQM and competitive advantage in steel manufacturing organizations in the city. The literature on the context of business competitiveness, total quality principles, process management and top management and other pertinent concepts was reviewed. Purposive sampling was employed to obtain a total of 100 participants from the 23 organizations in the Durban steel industry. A quantitative research design was adopted, with a questionnaire administered to gather data. The data were analyzed using confirmatory factor analysis (CFA), which was employed to prove or disprove the hypotheses, with the results presented in tables and graphs. The findings suggest that employee training, committed management, a customer-focused approach, sound relationships with suppliers, and clear goals would enable organizations in Durban’s steel industry to improve their performance and thus gain a competitive edge. The study contributes to the body of knowledge on TQM in organizations and its impact in the steel manufacturing industry. Further research is recommended to explore the impact of the adoption of TQM among South African organizations.
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    Effects of total quality management implementation in a manufacturing industry
    (Virtus Interpress, 2016) Assensoh-Kodua, Akwesi; Imrith, Ashwin
    In today's highly competitive market, the demand for quality is important factor for companies to survive in the ever-expanding global marketplace. The unprecedented pace of globalisation, trade liberalisation, and technological changes in addition to human capital movement in the later years profoundly poses serious challenges for African companies to compete in an open market. African trade liberalisation through the elimination of intraregional tariffs, imposed to serve as a protective barrier to local industries have also worsen the plight of local infant industries. African Free Trade Agreement (AFTA) poses challenges for South African companies as they have to compete with more industralised and older companies. The concept of Total Quality Management (TQM) developed as a result of intense global competition has therefore become a compelling concept for African companies seeking to survive in an uneven grounds of competition. This paper seeks to examine whether the implementation of TQM has effect on LMI in Durban by developing a research model to uncover the barriers and benefits of TQM. A sample population of employees from a manufacturing industry were selected to participate in this study. It became clear that, this study have found a significant relationship between the positions at the manufacturing industry and their opinion of TQM. The Spearman correlation coefficient indicated a significant relationship between TQM and factors such as Management and Commitment Leadership Importance, Work Environment and Culture Importance, Customer Focus Importance, Customer Focus Practice, Resource Management Importance. These findings are in agreement with other studies of scholars that highlights the benefits and barriers of TQM.