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Faculty of Management Sciences

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Author: search.filters.author.Young, Aletta

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    The impact of critical success factors of knowledge management implementation on employee commitment at European MNE subsidiaries in emerging markets– perspectives from South Africa
    (Kalahari, 2022-04-11) Lourens, Melanie Elizabeth; Chikukwa, Tatenda; Kanyumba, Blessing; Young, Aletta
    This paper investigates the impact of critical success factors of Knowledge Management implementation on employee commitment at European MNE subsidiaries in emerging markets. MNE face various challenges when implementing Knowledge Management due to the scale of operations and subsidiaries in emerging markets are confronted with additional socio-economic challenges. Employee commitment is crucial to ensure the successful implementation of Knowledge Management initiatives. The study adopted a quantitative research approach using online electronic questionnaires administered to 1118 employees at seven European MNE subsidiaries in South Africa. Findings indicate a significant relationship (p < 0.05) between critical success factors such as leadership, organisational culture, roles and responsibilities, IT infrastructure and measurement tools, in order to ensure the successful implementation of Knowledge Management and employee commitment. The study recommends that employee commitment linked to Knowledge Management implementation at European MNE subsidiaries in emerging marketsentails variousconsiderations such as organisational structure, communication, remuneration and benefits, working conditions, and social status. A holistic approach to Knowledge Management implementation is recommended that combines infrastructure requirements, measurement tools and techniques, and organisational behavioural factors to ensure employee commitment.
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    The nexus between Online Diversity Awareness Training and Internal Service Delivery at MNE subsidiaries in emerging markets : a structural equation approach
    (Kalahari, 2022-04-14) Young, Aletta; Lourens, Melanie Elizabeth
    In recent times the domain of diversity awareness has developed as a significant area for the leadership of MNE organisations in emerging markets.This study was conducted to determine the nexus between online diversity awareness training programs and internal service delivery at a selected ICT MNE subsidiary in South Africa. The study will inform decision makers on the most preferred contents for online diversity awareness training, as well as the impact it has on improving internal service delivery at MNE in emerging markets. A quantitative study was conducted consisting of an electronic questionnaire circulated to n=159. Structural equation modelling detected that there is a strong congruency between internal and external online diversity awareness training topics, which were furthermore found to be good indicators for improving internal service delivery. The most defensible internal diversity awareness training topics to include in an online program were found to be ethnicity, race, age, and gender, whilst results for external diversity awareness topics favoured family status, socio-economic status, and geographic location. The results also reveal that internal service delivery topics that are beneficial to emphasise in an online diversity awareness training program in the context of MNE subsidiaries includes the alignment to strategic objectives, developing a service culture, recognition for service delivery, and communication. The study recommends that MNE subsidiaries in emerging markets should align online diversity awareness training programs to service delivery.