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Faculty of Management Sciences

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Author: search.filters.author.Lourens, Melanie ElizabethSubject: search.filters.subject.1503 Business and Management

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    The impact of training and development on employee performance and service delivery at a local municipality in South Africa
    (Business Perspectives, 2022-10-13) Nama, Khuselwa; Daweti, Baphiwe; Lourens, Melanie Elizabeth; Chikukwa, Tatenda
    There is a growing concern about the lack of skilled municipal employees who can deliver essential services to under-resourced local communities in South Africa. However, coaching and mentoring appear underutilized to train municipal employees to improve service delivery to local communities. The study aims to investigate whether coaching and mentoring could capacitate municipal employees whose performance appraisal reveals a lack of skills to provide essential services. A cross-sectional research design was adopted to conduct a survey. The target population comprised 265 municipal employees, and a stratified random sample of 115 employees completed a questionnaire. The employees held positions of general managers, general assistants, and administrators, with varied years of experience. Cronbach’s Alpha indicated an overall high 0.8 questionnaire reliability score. Using a quantitative method, responses from municipal employees were collected to examine their perceptions of the influence of training and development on employee performance and service delivery. Hypotheses were tested using the bivariant inferential statistical tests of correlation (r) and Chi-square (χ2 ). The results indicated that training and development were more likely to improve employee performance. Furthermore, the results showed that trained employees were more likely to improve service delivery. In particular, coaching and mentoring could be used to improve performance. Therefore, the study found that the municipality was not providing employees with relevant training and development to enable them to address poor service delivery. Finally, the study recommends that the municipality invests in training and development to enrich employees with new skills and knowledge to improve the quality of service delivery
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    Management information systems for risk analysis and decision making an empirical investigation
    (Allied Academies, 2021-11-01) Tongkachok, Korakod; Halloul, Rached; Lourens, Melanie Elizabeth; Sjamsir, Hasbi; Liana, Heppy; Huidrom, Gautam
    In the introduction chapter of this research paper the complete structure of this paper has been discussed. Along with that the importance of using different MIS-related software in the MNCs for maintaining their business has also been discussed. Moreover, it has been identified that decision support systems (DSS) are interactive software-based systems which is intended to help business managers in order to make business improvement-related decisions. The Literature Review Section Is Critically Evaluating the Relationship between Data Analysis, Decision Making, and MIS software for multinational organizations. Which station is also analyzing the importance of risk analysis for making any type of decisions regarding business development. Moreover, the literature review section is also concerned with the importance of economic risk analysis along with analyzing the risk depending on the time and taking decisions regarding the time. In the research methodology section, it has been identified that the research is based on primary quantitative methods. The snowball sampling method was used in this research paper in order to include different employees from different multinational organizations. The sample size was 50 and the 50 employees belong to 5 different organizations. From the data analysis section, it has been identified that there is a significant correlation between risk analysis and the decision-making process in the multinational organization along with the use of MIS software. From the difference in mean median and mode results of different survey questions, it has also been identified that this research paper has significant questions that the employees of multinational organizations found more relatable to their experiences.