Faculty of Management Sciences
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Item Community-based tourism affinity index: a visitor’s approach(AJHTL, 2015) Giampiccoli, Andrea; Jugmohan, Sean; Mtapuri, OliverCommunity-based tourism (CBT) is a model of community development which places the community at the centre of that development. It attempts to harness the effort of communities through their empowerment for the benefit of the community. This article develops a Community-based Visitors Affinity Index (CBTVAI) based on perusal of extant literature in which only secondary was used in terms of research methodology. The key contribution of this article is the development of a CBTVAI which is an instrument useful to owners/managers of CBT entities in evaluating their CBT businesses from a visitor perspective. The index does not include all possible items because CBT ventures exist in different contexts with different requirements. This index merely provides sample items related various basic aspects linkedto the attractiveness of CBT to visitors. As such, the index represents a flexible framework which can continuously evolve and be reformulated based on specific needs of a CBT entity. The CBTVAI has some strengths and weaknesses. Some of its strengths include the provision a visitor perspective grounded in real life experience; a framework for profiling CBT ventures; a platform for receiving visitor feedback in the form of immediate ‘post-trip’ feedback; and a tool for assessing broad visitor/customer (dis)satisfaction with CBT offerings. The weaknesses include: failing to take into account the visitor’s demographics and psychographics; ignores prices per item; places an extra burden on communities to undertake technical data analysis which skills could be deficient in communities.Item Dividing the spoils? Mining and tourism in South Africa(MCSER Publishing, 2014-01) Giampiccoli, Andrea; Mtapuri, OliverThis article looks at the mining and tourism sectors through the prisms of a society still attempting to redress the evils of the apartheid past. In so doing, it provides a typology of the dominant characteristics active in both sectors to upack the structural factors which oppress the precariats in these sectors. Precariats are the employees in a precarious situation in these sectors trying to eke out a living under extermely difficult working conditions. From the analysis, the common denominator in the two sectors is the low ‘slavery’ wages. The poor has not benefited materially from economic growth such that unemployment, poverty and inequality still remain as the country’s major challenges. The Black Economic Empowerment policy has been found wanting in empowering previously disadvantaged groups due partly to the co-option of black elites by white capital resulting in the maintenance of the pre-1994 concentration patterns. This article advocates a paradigm shift towards a system in which redistributive justice should be instituted, including a balanced distribution of power/control, resources, knowledge, capacities and benefits in these sectors for the benefit of all.Item Dividing the spoils? mining and tourism in South Africa(MCSER Publishing, 2014-01) Giampiccoli, Andrea; Mtapuri, OliverThis article looks at the mining and tourism sectors through the prisms of a society still attempting to redress the evils of the apartheid past. In so doing, it provides a typology of the dominant characteristics active in both sectors to upack the structural factors which oppress the precariats in these sectors. Precariats are the employees in a precarious situation in these sectors trying to eke out a living under extermely difficult working conditions. From the analysis, the common denominator in the two sectors is the low ‘slavery’ wages. The poor has not benefited materially from economic growth such that unemployment, poverty and inequality still remain as the country’s major challenges. The Black Economic Empowerment policy has been found wanting in empowering previously disadvantaged groups due partly to the co-option of black elites by white capital resulting in the maintenance of the pre-1994 concentration patterns. This article advocates a paradigm shift towards a system in which redistributive justice should be instituted, including a balanced distribution of power/control, resources, knowledge, capacities and benefits in these sectors for the benefit of all.