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Faculty of Management Sciences

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Author: search.filters.author.Chikukwa, TatendaHas files: Yes

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    The impact of training and development on employee performance and service delivery at a local municipality in South Africa
    (Business Perspectives, 2022-10-13) Nama, Khuselwa; Daweti, Baphiwe; Lourens, Melanie Elizabeth; Chikukwa, Tatenda
    There is a growing concern about the lack of skilled municipal employees who can deliver essential services to under-resourced local communities in South Africa. However, coaching and mentoring appear underutilized to train municipal employees to improve service delivery to local communities. The study aims to investigate whether coaching and mentoring could capacitate municipal employees whose performance appraisal reveals a lack of skills to provide essential services. A cross-sectional research design was adopted to conduct a survey. The target population comprised 265 municipal employees, and a stratified random sample of 115 employees completed a questionnaire. The employees held positions of general managers, general assistants, and administrators, with varied years of experience. Cronbach’s Alpha indicated an overall high 0.8 questionnaire reliability score. Using a quantitative method, responses from municipal employees were collected to examine their perceptions of the influence of training and development on employee performance and service delivery. Hypotheses were tested using the bivariant inferential statistical tests of correlation (r) and Chi-square (χ2 ). The results indicated that training and development were more likely to improve employee performance. Furthermore, the results showed that trained employees were more likely to improve service delivery. In particular, coaching and mentoring could be used to improve performance. Therefore, the study found that the municipality was not providing employees with relevant training and development to enable them to address poor service delivery. Finally, the study recommends that the municipality invests in training and development to enrich employees with new skills and knowledge to improve the quality of service delivery
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    The impact of critical success factors of knowledge management implementation on employee commitment at European MNE subsidiaries in emerging markets– perspectives from South Africa
    (Kalahari, 2022-04-11) Lourens, Melanie Elizabeth; Chikukwa, Tatenda; Kanyumba, Blessing; Young, Aletta
    This paper investigates the impact of critical success factors of Knowledge Management implementation on employee commitment at European MNE subsidiaries in emerging markets. MNE face various challenges when implementing Knowledge Management due to the scale of operations and subsidiaries in emerging markets are confronted with additional socio-economic challenges. Employee commitment is crucial to ensure the successful implementation of Knowledge Management initiatives. The study adopted a quantitative research approach using online electronic questionnaires administered to 1118 employees at seven European MNE subsidiaries in South Africa. Findings indicate a significant relationship (p < 0.05) between critical success factors such as leadership, organisational culture, roles and responsibilities, IT infrastructure and measurement tools, in order to ensure the successful implementation of Knowledge Management and employee commitment. The study recommends that employee commitment linked to Knowledge Management implementation at European MNE subsidiaries in emerging marketsentails variousconsiderations such as organisational structure, communication, remuneration and benefits, working conditions, and social status. A holistic approach to Knowledge Management implementation is recommended that combines infrastructure requirements, measurement tools and techniques, and organisational behavioural factors to ensure employee commitment.