Faculty of Management Sciences
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Item Systems thinking : a vehicle for the development of knowledge-sharing culture in the University of Technology in KwaZulu-Natal(2023-06-05) Mhlongo, Patrick Mbongwa; Zondo, Robert Walter DumisaniKnowledge is a fundamental source of competitive advantage for both public and private organisations. This includes higher education institutions as they are under constant pressure to meet the needs of their stakeholders. It is thus critical for such organisations to create conducive environments for knowledge-sharing across functional boundaries. Hence, the purpose of this paper is to examine the significant of systems thinking for the development of knowledge-sharing culture in Universities of Technology (UoTs). The study was qualitative in design. Data was collected, through face-to-face interviews, from employees of UoTs in KwaZulu-Natal (in South Africa). Participants were purposively selected. Thematic analysis was used to analyze data. Hence, study findings indicate that systems thinking serves as a catalyst for knowledge- sharing in UoTs. This suggests that systems thinking plays a key role in creating a conducive environment for knowledge-sharing across the organisation and beyond functional boundaries. Given the need for UoTs to remain competitive, a strong culture of knowledge sharing across functional boundaries is critical. The original value of this paper is in its approach in uncovering the strengths and weaknesses of systems thinking for the development of knowledge-sharing culture in the UoTs in KwaZulu-Natal.Item The applicability of systems thinking in Universities of Technology (UoTs) in KwaZulu-Natal(2021-04) Mhlongo, Patrick Mbongwa; Zondo, Robert Walter DumisaniOrganisations in both the private and public sectors have to interact with their surrounding and volatile environments in order to survive. Hence it is critical for organisations to remain competitive under such conditions. There is a need to respond effectively to the needs of stakeholders. Universities of Technology (UoTs) are not immune to global and local challenges. For UoTs, their stakeholders include students, government, accreditation bodies and industry. The focus of the study was on exploring Systems Thinking in the context of UoTs. Systems Thinking empowers members of the organisation with the ability to think holistically in terms of how organisations operate. Given the challenges and the environment in which UoTs operate, it was critical to conduct the study to explore an alternative management approach. The study explores the Systems Thinking approach as an alternative management approach to traditional management practices. The research problem identified in this study is silo practices or functional silos in UoTs. The Systems Thinking philosophy has been identified as an effective management approach to deal with unpredictable and complex challenges in both the public and private sectors. It serves as a catalyst in terms of conditioning organisational members to appreciate the interrelations and interdependence of various departments or units within an organisation. The study adopted a mixed methods approach, investigating the applicability of Systems Thinking in UoTs as the aim of the study. Data was collected through a combination of interviews and a survey. Systems Thinking was the phenomenon being explored, thus the study was phenomenological. A Convergent approach was used as both qualitative and quantitative data were collected simultaneously. In other words, the study was cross-sectional. Moreover, data collected was used to develop grounded theory. It was through the inductive philosophy that the study contributed to the development of a theory. Self-administered questionnaires and unstructured face-to-face interviews were used to collect data from the participants. Qualitative and quantitative data were necessary to achieve the objectives of the study and also to answer the formulated research questions. Permanent employees of the Durban University of Technology (DUT) and Mangosuthu University of Technology (MUT) participated in the study. The population comprised staff from both the administration and academic sectors. Stratified sampling and simple random sampling were used to select manageable sample from the population. The Statistical Package for the Social Sciences (SPSS) was used to analyse quantitative data, whilst Nvivo was the computer software used to analyse qualitative data. A response rate of 73% was achieved. The findings indicated that there was a lack of an institutionalised and internalised overarching Systems Thinking in the UoTs. Participants also felt that there was a strong culture of functional silos in the UoTs. The study showed that the focus of employees was more on departmental or faculty goals, instead of broader institutional goals. Participants were optimistic about opportunities for the application of Systems Thinking in the UoTs. Resistance to change was one of the factors identified as a challenge in terms of the implementation of a Systems Thinking philosophy in the UoTs. The study makes a theoretical contribution and provides necessary insights to improve processes and practices in UoTs. The significance of the study is that it identifies a phenomenon that has received no attention from previous researchers. The study deals with the gap in the existing literature as the focus has been more on Systems Thinking in the context of the corporate sector. The significance of the study is that is provides insights that should be considered during decision-making and strategy formulation processes in UoTs. Systems Thinking empowers decision-makers with the ability to consider all relevant variables of the situation.Item Perception on the application of a learning organisation philosophy on employee performance at a selected University of Technology (UoT) in KwaZulu-Natal(Psychology and Education, 2021-05-05) Mhlongo, Patrick Mbongwa; Zondo, Robert Walter DumisaniThe learning organisation philosophy is one of the tools businesses used to achieve their competitive advantages. It is a system in which employees learn from a number of situations aimed at assisting the organisation achieve its expected goals. It enables organisations sustain competitiveness through continuous learning. Hence, this study examines its application at a selected University of Technology (UoT) in KwaZulu-Natal. Of the 1076 staff members belonging to four campuses of the university, 753 participated in the study. Descriptive and the Analysis of Variance (ANOVA) were used to test the two objectives, that is, to examine opportunities for the application of a learning organisation philosophy at a selected UoT in KwaZulu-Natal, as well as to assess if the application of a learning organisation can improve employee performance. The participants were optimistic that the UoTs are capable of becoming the learning organisations. The learning organisation is a method that can improve employee performance. Hence, the original value of this study is in its approach in uncovering the strengths and weaknesses of the learning organisation philosophy in the UoTs in KwaZulu-Natal.Item Exploration of systems thinking in the Universities of Technology in KwaZulu-Natal(International Journal of Special Education, 2022-03-03) Mhlongo, Patrick Mbongwa; Zondo, Robert Walter DumisaniThe environment in which organisations operate is almost unpredictable and hence they have to deal with complex challenges. It is necessary for organisations to continuously improve their processes and practices to remain competitive. The Universities of Technology (UoTs) are not immune from those challenges. Systems thinking philosophy has been identified as an effective management approach that helps organisations deal with such challenges. Hence, this study explores the application of systems thinking in the UoTs in KwaZulu-Natal. KwaZuluNatal, one of the nine provinces of South Africa, created in 1994 when the Zulu Bantustan of KwaZulu and Natal Province were merged. It is located in the southeast part of the country. The province has two UoTs situated within the eThekwini District Municipality. Organisational silos are still prevalent in the UoTs. This creates an attitude of “us-and-them”. Consequently, collaborative efforts across the organisations become difficult. Systems thinking has the ability to help UoTs respond effectively to complex and unpredictable challenges. It facilitates this possibility as it assists members to focus on the organisation as a whole, including its stakeholders, rather than on individual parts of the organisation. It considers the organisation as a complex system with interrelated parts. Hence, this paper provides insights on its application at the UoTs in KwaZulu-Natal.