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Faculty of Management Sciences

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2014 - 20163

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    Monitoring and evaluating service delivery as a wicked problem in South Africa
    (KRE Publishers, 2016) Govender, Ivan Gunass
    The South African government is challenged by an increasing number of service delivery protests throughout the country, despite it improving the provision of basic services to the majority of citizens. The purpose of this conceptual paper is to evaluate service delivery as a wicked problem and to propose various approaches to deal with enhancing service delivery, via the documentary analysis approach. The paper established that both service delivery and wicked problems exhibit common characteristics of complexity, uncertainty, conflict and power inequalities amongst stakeholders. Traditional methods of solving service delivery problems, are inadequate in a socially and technologically complex developmental context and the application of networks, innovations and integrated leadership could result in improved service delivery outcomes and impacts. The paper is of value to public sector entities and state departments engaged in service delivery and the oversight of the provision of water, sanitation, electricity and housing.
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    Digital and interactive content production as part of Lesotho strategic development - A brief study on Lesotho working towards National colloboration for updated civil register and voter register in the spirit of improved service delivery
    (IEEE, 2014) Maphephe, John; Balkaran, Rishi; Thakur, Surendra C.
    Some say that the world is getting smaller, but I believe with those who say it is not. It just feels smaller, because modern technology helps overcome the distances. To be part of the modern world, with its advantages and obligations an identity is required. For the government to provide schooling, health services, and local government delivery services and to know who should be eligible to vote, it needs to know who you are. It also needs to know who are to pay taxes, do public service delivery and contribute to society in other ways. This is why many countries want to keep track of their residents; to know when they are born, when they marry or divorce and when they die. Decision-makers depend on sound and timely statistics for policy development, decision making and for programme monitoring and evaluation. In the present scenario, Information communication technology has added the impetus to the services provided by the Lesotho Government (GOL) since the implementation of Lesotho Government Data Network (LGDN). This paper will highlights the role of digital technology and interactive content for strategic development of Lesotho and the potential of Lesotho Government working towards national collaboration specifically for update civil register, census data and voter register..
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    Digital and interactive content production as part of Lesotho Strategic Development : a brief study on Lesotho working towards national colloboration for updated civil register and voter register in the spirit of improved service delivery
    (IEEE, 2014-10) Maphephe, John; Balkaran, Rishi; Thakur, Surendra C.
    Some say that the world is getting smaller, but I believe with those who say it is not. It just feels smaller, because modern technology helps overcome the distances. To be part of the modern world, with its advantages and obligations an identity is required. For the government to provide schooling, health services, and local government delivery services and to know who should be eligible to vote, it needs to know who you are. It also needs to know who are to pay taxes, do public service delivery and contribute to society in other ways. This is why many countries want to keep track of their residents; to know when they are born, when they marry or divorce and when they die. Decision-makers depend on sound and timely statistics for policy development, decision making and for programme monitoring and evaluation. In the present scenario, Information communication technology has added the impetus to the services provided by the Lesotho Government (GOL) since the implementation of Lesotho Government Data Network (LGDN). This paper will highlights the role of digital technology and interactive content for strategic development of Lesotho and the potential of Lesotho Government working towards national collaboration specifically for update civil register, census data and voter register..