Faculty of Management Sciences
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Item The influence of demographic factors and culture on the risk management practices of SMEs in Zimbabwe(2022) Mauchi, Fungai Ngoma; Rawjee, Veena; Ramlutchman, NishaOrganisations are confronted with risks that negatively affect their performance. Risk management practices focus on detecting, calculating and evaluating threats to reduce material, reputation, opportunity and other costs. While business frameworks play a significant role in accomplishing impactful and profitable innovations, various studies point to the lack of a comprehensive SME risk management framework. This study sought to identify the level of SME risk management practices; determine their perception of the relevance of risk management in their businesses; and ascertain the influence of demographic factors and culture on Small and Medium Enterprises’ (SMEs) risk management practices in Zimbabwe. Furthermore, the study aimed to develop a risk management framework that ensures SME survival. The adoption of a risk management framework is hoped to guide effective SME risk management. A mixed-method research design was used, with a target population of 35 700 SMEs from Harare and Mashonaland Central provinces. Cluster and simple random sampling methods were used to select a sample of 276 SMEs. Data was collected using a structured questionnaire and semi-structured interviews. Quantitative Data was analysed using the Spearman rho test, descriptive statistical analysis, frequency analysis as well as correlations, inferential statistical analysis, T-tests and regression analysis whilst qualitative data was analysed using thematic analysis. Findings showed that risk management practices in SMEs were low, reflecting a negative perception of its relevance in business success. Age, gender, race and marital status, as well as educational and income levels, influenced the adoption of risk management practices by SMEs in Zimbabwe, whilst family size did not. Social complexity, fate control and religiosity were found to also influence SME risk management practices, whilst social cynicism and reward for application had no impact. The study recommended the adoption of a risk management framework for SMEs, SME capacity building through education and access to information, networking, the transformation of SME business principles and SME policy reformItem Investigating challenges brought about the Walmart/Massmart merger in South Africa(2021) Makhoba, Nkululeko Eugene; Chigada, JoelMergers and acquisitions are widely used global market entry strategies, which have the potential to change the business landscape in various ways, such as cultural shift, business practices and resources transfer. Walmart’s growth and global expansion strategies have and continue to be premised on acquisitions and mergers. The South African merger was fraught with challenges from civic society, groups, businesses and government who all believed that employees would lose jobs, in the hope of transforming the retailing landscape. On the other hand, the arrival of Walmart in South Africa was welcomed by Massmart, which had been struggling to sustain its competitiveness in the contemporary retail market. The market, employees and communities were apprehensive of the impact of the merger on culture; therefore, it was imperative to conduct this study to establish the challenges arising from the merger. This study was informed by the interpretivist methodological assumption resulting in the collection of qualitative data through an inductive process. A sample of twelve participants was selected using non-probability purposive and convenience sampling techniques. Sample elements were selected for being readily available, accessible and possessing relevant data required to address the research problem. Data were collected from participants through in-depth face-to-face interviews guided by an interview protocol. Interviews were recorded with the aid of a voice recorder, of which the transcriptions were decoded into themes using NVivo 10, a qualitative data analysis programme. Emerging themes were analysed through thematic data analysis to extra rich data sets. The study established that the merger created anxiety amongst staff, market and different stakeholders. New management embarked on a serious change management education drive to diffuse tensions and resistance. There was a paradigm cultural shift that required stakeholder involvement to ensure the success of the merger. The study recommended that, prior to engaging in mergers, firms should conduct extensive and thorough research to allay fears amongst stakeholders.Item Analysis of social crime patterns in regions based on demographic (geographical) distribution(Review of International Geographical Education Online, 2021-11-15) Nguyen, Nam Trung; Lourens, Melanie Elizabeth; Manjre, Ramkishan; Prakash, Vishal; Patil, Swati; Kamaluddin, Mohammad RahimAim: In this research paper different factors that are able to make impact on criminal activities are being critically evaluated. This paper is aiming to prove different geographic regions have different issues that enhances criminal activities. Therefore, different states of India have different rate of criminal activities. Methods: The methods of the topic have been as per the statistical analysis where the entire information has been related with the southernmost crime rate higher and a very low crime rate in the easternmost states. Main findings: The highest crime rate has been recorded at Tamil Nadu with lowest in Nagaland and Mizoram. The rate of crime increases with religious nature and nature of the crime as per metropolitan culture. The rate has been higher due to wealth, and other factors where the value of the regression has been higher between the northern and southern region respectively. The nature of the murder crime rate has been found to be higher in South Africa compared to online dating scam in Malaysia. Along with that, as a prime part of South-East Asian countries, the crime rates of Philippines, Thailand, Vietnam and Hong Kong have also discussed with the help of graphical illustration. Conclusion: The selected states are Maharashtra, Gujarat, Rajasthan, Punjab, Haryana, Assam, Telangana, Karnataka, Nagaland etc. it has also been identified in different states criminal activities during 2020 get reduced compared with criminal activities in 2019. Punjab is ranking on top in the India due to Drug cases as 35.8% of drug cases in the country belong to Punjab as well. Moreover, it has also been summarised that Vietnam has a higher crime index rather than other south-east Asian countries.Item The relationship between entrepreneurial orientation, organisational orientation and innovation performance of manufacturing small and medium enterprises in KwaZulu-Natal province(2019-03-24) Kankisingi, Gustave Mungeni; Dhliwayo, ShepherdThis study was conducted to investigate the relationship between entrepreneurial orientation, organisational orientation, and innovation performance of manufacturing small and medium enterprises (SMEs) in KwaZulu Natal province. To instil innovation culture, an organisational architecture of SMEs should accommodate both organisational and entrepreneurial factors in order to create a synergy that is likely to achieve innovation objectives of SMEs. The empirical investigation was based on a quantitative study and used a cross-sectional survey design to collect data from owner-managers of 308 small and medium firms in the manufacturing sector. The provincial SMEs database from the Kwa-Zulu Natal Department of Economic Development and Tourism was used and it contained an estimate population of 1255 SMEs. This study found that there was a positive and significant correlation between entrepreneurial orientation and organisational orientation dimensions. It further established that organisational and entrepreneurial dimensions were correlated with innovation performance dimensions in the SMEs. An aptly entrepreneurial orientation is proven to be grounded in a related organisational orientation. This implies that an organisational strategy, its culture, structure, systems and the management style in SMEs strengthen the entrepreneurial strategy leading to improvements in the standard of the product, the process, the market position and the business model of SMEs. In the same context, other organisational factors such as available rewards, SMEs’ age, size and ownership provided another dimension and an insight into the innovation performance of SMEs. Based on the findings, the researcher suggests two models: the proximity model of the correlation between entrepreneurial orientation and organisational orientation and the new model of innovation performance for SMEs. The managerial implication is that the success of an entrepreneurial strategy of an SME is rooted into organisational orientation dimensions: culture, structure, strategy, systems and management style of owner-managers. However, an organisational orientation is proven to be driven by a mindset which, if entrepreneurial, leads to an entrepreneurial orientation and consequently achieve an innovation performance of SMEs. With such variables, the study recommends new approaches in line with the suggested models in support of manufacturing SMEs and the manufacturing sector in terms of managerial decision-making about firms’ innovation performance and competitiveness at organisational and sectorial levels.Item Developing peacebuilding skills among civil society organisations in Zimbabwe(2017) Makwerere, David; Kaye, Sylvia; Harris, Geoffrey ThomasLocal peacebuilding practices require a systematic and reflective analysis in order for them to bring an impact. Successful peacebuilding pivots on the development of a set of skills to attend to the challenges presented by the conflict. The study was inspired by an observation that the emergence of CSOs working on peacebuilding in Zimbabwe was happening in a context where there was no proper training and organisational capacity development. Using an action-research design, and a case study of two CSOs operating in Bindura and Mazowe Districts in Mashonaland Central Province in Zimbabwe, the study involved a sample group of fifty-seven participants, and included a core Action Research Team (ART) of twelve participants to initiate the process of capacity development related to peacebuilding in Zimbabwe. Interviews, Focus Group Discussions, Document studies were used in a triangulation approach to enhance validity and reliability of the process. The preliminary assessment revealed that the peacebuilding environment in the two districts is highly polarised. There is a combination of both direct and indirect violence in the area. The state as well as traditional institutions are active perpetrators of both direct and indirect violence in the two district. The use of Local Peace Committees and the workshop method has not reaped the desired outcomes owing to the polarization. After a preliminary assessment of the peacebuilding environment in the area as well as a critique of the peacebuilding models being used by the two organisations, we then set out on a process of identifying strengths and weaknesses in both the programming as well as the delivery of the projects in the communities. A series of focus group discussions and organisational document analysis of the two organisations, we eventually agreed on the development of a training module for the Action Research Team. Five thematic issues were identified as forming the basis of the intervention programme. The five thematic issues were on the conceptual issues of conflict, violence and peace in a local context, conflict analysis skills, conflict sensitive programming, culture, conflict and change and lastly basic counselling skills for peacebuilders. A three-day training workshop was then held in order to develop capacity relating to the thematic issues. The short term evaluation of the intervention showed that the training was successful as the participants had already started implementing some of the new knowledge and skills.Item Cultural diversity and its influence on the attitudes of Africans and Indians toward marketing communication : a South African perspective(Open Journal Systems, 2016-12) Ijabadeniyi, Abosede; Govender, Jeevarathnam Parthasarathy; Veerasamy, DayaneethieCulture has been reported to be one of the major factors influencing attitudes toward marketing communication. However, identification across prevailing cultural dimensions could have unique implications for attitudes toward marketing communication. This paper examines how African and Indian cultural values may or may not influence attitudes toward marketing communication. It explores how Africans converge with or diverge from Indians with regards to culturally sensitive attitudes toward marketing communication, based on a Marketing Communication-Specific Cultural Values (MCSCV) model adapted from the individualism-collectivism constructs. Attitudes toward marketing were measured based on the advertising scale of the Index of Consumer Sentiment toward Marketing (ICSM) practices. Data generated for this study were based on responses provided by 283 and 92 African and Indian shoppers at the main shopping malls in the most predominant African and Indian townships in Durban, South Africa viz. Umlazi and Chatsworth, respectively. Analysis of Variance (ANOVA) and Categorical Principal Component Analysis (CATPCA) were conducted on the dataset. Findings revealed that both races displayed more individualistic than collectivistic tendencies toward marketing communication, but Africans exhibited more collectivistic tendencies than their Indian counterparts. In addition, respondents’ individualistic tendencies have a significant influence on attitudes toward marketing communication which showed that consumers’ indigenous cultural disposition play a moderating role on attitudes toward marketing communication. This study builds on the marketing literature by validating the implications of cultural diversity for marketing communication. The study emphasizes how the interplay between target markets’ underlying cultural dispositions and cultural values held toward marketing communication, influence the consistency or inconsistency in consumers’ attitudes toward marketing communication.Item Exploring whistle blowing intentions in South Africa: A quantitative analysis(Academic Journals, 2012-02-22) Dorasamy, Nirmala; Pillay, Soma; Vedran, VranicThe purpose of this paper was to examine the influence of individual and situational level factors on internal whistle-blowing intentions, within a South African context. This is the first quantitative study of whistle-blowing in South Africa. Quantitative survey data, encompassing 250 senior, middle and lower-level management/administration personnel was analysed. Majority of surveyed participants indicated positive intentions toward whistle-blowing. Majority also believes that general sense of morality and professional ethics are the most influential motivations for whistle-blowing. Improved internal organizational systems and external legal systems were surprisingly found to discourage whistle-blowing in our sample. A theoretical basis for future research is extrapolated, with the main findings highlighting the importance of positive organizational values/culture and the perpetuation of business ethics awareness.