Faculty of Management Sciences

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The role of the Consumer Protection Act 68 of 2008 in addressing the challenges of healthcare patients as consumers
(2023-11) Ngcobo, Nolwandle Witness; Von Staden, R. E.
The Consumer Protection Act 68 of 2008 applies to the healthcare consumer market in South Africa and it is widely accepted that patients accessing healthcare services in both the public and private sectors qualify as consumers (Rowe and Moodley 2013: 02; Slabbert and Labuschaigne 2022: 33). The National health Act 61 of 2003 was introduced with the aim of transforming the healthcare system by providing South Africa’s population, including vulnerable groups, with the “best possible” healthcare services available resources allow, in an equitable manner. Despite progress in transforming the healthcare sector in South Africa, the healthcare system continues to face several challenges, particularly in respect of the quality of healthcare services delivered. There are numerous complaints from patients about the poor-quality of service they receive. The CPA aims to promote and advance the social and economic welfare of consumers, particularly vulnerable consumers, by establishing a legal framework to achieve and maintain a consumer market that is fair, accessible, efficient, sustainable, and responsible and to improve consumer awareness and information. One of the ways in which the CPA wants to achieve these aims is through the fundamental consumer rights. The aim of this study is to investigate the challenges of patients as consumers of public healthcare services in the INanda district of eThekwini and the role of the Consumer Protection Act 68 of 2008 in addressing these challenges. The research design used in this study is quantitative. The target population of this study included adult patients as consumers of public healthcare services who reside in Shembes Village, in the Inanda district of eThekwini municipality, in the province of Kwa-Zulu Natal (KZN), SA and the sample size was 375 respondents. Purposive, convenience non-probability sampling was used in this study for selecting participants. The research instrument used as data collection instrument in the survey employed for this study was a questionnaire comprising closed and open ended questions. Inferential and descriptive statistical analysis of the data was undertaken using SPSS version 27.0 The results from the study found that, in relation to awareness, understanding and infringement of patient rights contained in both the CPA and the NHA, respondents had higher levels of awareness and understanding and lower levels of infringement. The study found no significant difference in awareness and understanding of patient rights in terms of the NHA, when compared to fundamental consumer rights contained in the CPA. Furthermore, patients are confronted with a wide and varied range of challenges. The study concluded that the CPA has a role to play in addressing some of these patient challenges. However, there is a degree of duplication in protection provided to patients in terms of the NHA and the CPA.
To understand the critical measures of enhanced security in cloud computing for creating better data protection
(IEEE, 2022-04-28) Lourens, Melanie; Neela, V.; Jambukesh, H.J.; Khan, Huma; Pant, Bhasker
Today, the use of cloud computing for better data protection has been increased to a great extent. One of the essential reasons for using cloud computing as a means of data protection is that users can easily access relevant data with the proper security protocols. However, various sectors such as healthcare, finance, automotive, education, manufacturing, etc. have experienced a lot of challenges regarding large and confidential data protection in the past few decades. With the advent of Cloud-computing in recent times, all the issues related to data security and information protection have been easier than before. Researchers have conducted an effective quantitative data collection approach by performing primary analysis through surveys. With a probability sampling technique, researchers have asked around 60 participants from different industrial fields about their opinions regarding the research topic. As per research findings around 60% of people have supported that cloud computing is essential for maximizing data protection. Around 30% people agreed with the 24 times 7 information monitoring and data encryption challenges can be solved with cloud computing. On the other hand, around 10% of participants have placed their positive opinion over the error reduction in data protection by using cloud computing. Researchers in this particular research paper are going to explain the importance of using cloud computing as a data security tool. In order to create better data protection systems across various industrial departments, cloud computing can be used in the future research as well.
Inclination of higher education students towards medical and healthcare start-ups : an empirical study in the post covid scenario
(NeuroQuantology, 2022-06-01) Lourens, Melanie Elizabeth; Newaskar, Prabha Shakya; Satyamurthy, D.V.Satyamurthy.G; Tamijeselwan, S.
In an advanced world, extra fees aren't always a supply of worry, particularly if the pleasant of products and offerings received is better. Also, there's not anything uncommon approximately a populace stresses extra of a positive type of provider whilst its earnings capability increases. A better fashionable of dwelling is in truth a number of the elements which have brought about the increase in fitness care expenditure in latest decades. In maximum areas of the economy, the numerous troubles going through the fitness care machine might be alleged as possibilities with the aid of using marketers. However, on the grounds that health facility and scientific offerings believed to be vital are dominated with the aid of using the government – which price range 70% of the nation’s general fitness care costs – marketers are with the aid of using definition omitted from a massive a part of the fitness sector. In spite of governments having installation several running agencies and commissions, and regardless of the funding of huge sums of cash in latest years, our fitness care machine continues to be suffering to meet the people’s hopes. There isn't any uncertainty that marketers can be referred to as upon to soak up the demanding situations posed with the aid of using the getting older of the populace and the developing prices of fitness care on this nation. Sample of 215 students from higher education were considered to know different factors and their impact on Inclination of Higher Education Students Towards Medical and Healthcare Start-Ups. The study concludes that Scope and Opportunities, Skill and Talent, Entrepreneurial Consciousness and Awareness towards healthcare are the factors that determines the Inclination of Higher Education Students Towards Medical and Healthcare Start-Ups.

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