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Faculty of Management Sciences

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    The influence of employee turnover on organisational performance : a case of private bank South Africa
    (2022) Moodley, Kivershan; Bayat, Mohamed Saheed
    Although the South African Private Banking sector is a lucrative corporate space for many commerce professionals, a significant degree of employee turnover has been recorded in recent years, generating a scarcity and drain on supply of specialised talents, affecting the financial stability of this crucial industry. This study investigated the influences of employee turnover and its impact on organisational performance within the context of a South African private bank. The study aimed to explore the underlying causes of high employee turnover. A mixed method explanatory sequential design method was adopted. The quantitative phase of the study consisted of a questionnaire administered to a sample of 300 private banking employees in the Johannesburg region. The qualitative phase involved semistructured interviews conducted with five key informants from the senior management private banking regions. The participation in this study was entirely voluntary and participants were assured of confidentiality and their anonymity. Quantitative data was captured using the SPPS software. Qualitative data was recorded and transcribed to ensure credibility, the findings were interpreted and analysed utilising the thematic analysis approach where main themes and subthemes were identified and discussed. The main findings of the study showed that employee turnover is driven by organisational performance, but that effect is negative. The study also found that a large portion of the respondents indicated that remuneration was a factor that they were not satisfied with, and this was further corroborated by the findings of the structured interviews held with senior management staff. The study recommended guidelines towards preventing staff attrition, such as developing a talent management pool or pipeline or providing change management efforts and suitable learning interventions.
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    The impact of ISO9000 certification on organizational performances in Gauteng
    (2020-09) Vadivalu, Chrissal; Chummun, Bibi Zaheenah
    ISO9000 as a concept has mostly been associated with the functional role of quality management. The concept from a theoretical point of view has been studied. Although, there is a lack of a theoretical foundation and research on the actual role of ISO9000 and its effectiveness on operational and business performance. Despite the numerous studies on the effectiveness and impact of ISO9000 standard in companies, researchers have still not come to an agreement on the standards benefits. It is therefore important to undertake an investigation in order to determine how ISO9000 affects the organizational performance in companies based in Gauteng. The aim of the study was to investigate the effectiveness of ISO9000 on organizational performance. A concept analysis was made which combines theoretical and analytical phases. The Statistical Package of Social Science (SPSS) data analysis was used to conduct the statistical tests. The population count used in the study was from 172 ISO9000 certified companies registered on SANAS, ALPHA and SABS in Gauteng. Random sampling was used to conduct the research in 102 companies. The empirical data was collected from questionnaire surveys which were sent to 102 ISO9000 certified companies in Gauteng and answered by top management who were responsible for quality in their organizations. The results has revealed that there is a statistically significant improvement that is related to the ISO9000 dimensions. Like other research the present study has limitations. The sample of the responding ISO9000 certified companies is limited to Gauteng, moreover the responses could be subjected to bias as it is a representative of one person in the company. Furthermore the statistics were not compared to noncertified companies as this study was not a comparative study. The above limitations suggest future research recommendations. Some of the recommendations that should be considered for future studies are the number of participating certified companies - a comparative study would be beneficial. Based on the core issue of inconsistencies in the conclusions of ISO9000 Effectiveness research articles, the present study provides a comprehensive favorable impact that ISO9000 certification has on both operational and business performance.