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Faculty of Management Sciences

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Subject: search.filters.subject.Bank management--South Africa

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    The role of the Business Analyst in influencing the performance project synergies : a case study of Standard Bank South Africa Head Office
    (2018-09) Pillay, Anjela; Mbehle, Thokozani Patmond
    This study explores the role of synergy between Business Analysts and project teams that influence the success of project management as critical exercise for Business Analysis in the project based activities at Standard Bank. The study contemplates to contribute towards a better understanding of the wider effects of Business Analysts on the South African Economy, with regards to the extent to which collaboration approach leads to an improvement of the performance of the bank. The overall objective of this study was to explore the effects of the Business Analyst in influencing the success of a project synergy. The sub-objectives of this study, firstly, to examine the dynamics of business analytical value-creation system towards project management success at Standard Bank Headquarters; secondly, to analyse how the interrelationship between the Business Analysts and the project management teams creates potential project success for delivery of business value; thirdly, to explore challenges on the degree of training and communication networks faced by Business Analysts in enhancing the integrated project performance; and finally, to establish the extent to which the Business Analysts can influence the success of a project. A descriptive research study was used together with a quantitative approach to research analysis. A census was conducted using purposive sampling within the population of the business unit. A list of about 80 names was chosen out of the Personal and Business Banking Information Technology address book to complete the survey questionnaire and 65 of the respondents was achieved. Frequency distribution of data was utilised for analysis purpose. The study discovered that Business Analysts require professional development to reduce impediments and improve project results. Both Business Analysts and Project Managers need to become more involved at the enterprise level because without an enterprise analysis perspective, they lack the connection between what they are doing and why they are doing it. They understand how to increase the company’s potential benefits, understand business needs and ensure that the priorities of the business are focused on value.
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    Influence of intellectual capital on organisational performance in one of the Big Four Banks in South Africa
    (2017-11) Venkatsamy, Daneshree; Chili, Nsizwazikhona Simon
    The purpose of this study is to investigate the critical components of Intellectual Capital (IC), such as customer, human and structural capital; and how to best integrate these elements to maximise optimisation of IC. This research seeks to understand how an organisation can capitalise on IC as a decision-making mechanism; and what strategies an organisation can employ to leverage IC as a value generating attribute towards organisational performance. Furthermore, this study aims to identify how a large part of decision making is derived from an organisation’s internal intellectual capital, and its critical components. The research is descriptive in nature, as it identifies the critical components. The findings provide an insight into the influence of intellectual capital on a bank’s performance. The research employed a quantitative methodology via the use of a questionnaire. A non-probability purposive sampling strategy based on an individual’s knowledge of intellectual capital activities that take place within the bank was employed to ensure data collected was reflective of the target population identified, more specifically, employees who are permanent at one of the big four banks in Johannesburg, and who are directly affected by influencing factors of intellectual capital. After determining that the questionnaire was reliable and valid as well as the sample size being sufficient, descriptive statistics in the form of frequencies and percentages were used to describe the data and compile the findings. Based on the results of the questionnaire, it was found that organic growth had the highest impact, and being first to market within new target had the lowest impact with regards to processes that measure and maximise the yield from IC. In addition, it was found that keeping customers informed of changes had the highest commitment, and having budget readily available for IC initiatives had the lowest level of commitment within the organisation. Finally, it was found that being innovative, customer-centric, sustainable and aware of market threats were all key factors that influenced the management and enhancement of intellectual capital within the organisation. The implications of this research for theory and practice are that; productivity and profitability measures are the most effective processes to maximise the yield from IC within this organisation. On the one hand, the commitment to IC within the organisation is reflected by respondents feeling that the organisation is highly committed to human capital processes involving customer communication, especially when they involve major changes. However, on the other hand, when it comes to investing in human capital processes, it was felt by respondents that budgets were not readily available to pursue any IC initiatives. This level of commitment is enhanced and managed through the perspective of all four key factors identified, with no one single factor identified to be the most important or least important; but all four factors being of equally high importance.
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    Customers perceptions on competitiveness of ABSA Bank in South Africa
    (2018) Chitamba, Anos; Mutambara, Emmanuel
    The purpose of this study was to determine customer perceptions of the competitiveness of Absa Bank in South Africa. To address the main research question, the study was divided into three sections which then become the objectives of the study. The first objective was to determine customer perceptions of the level of bank competition in South Africa. The second objective was to determine the factors that customers consider when they choose a bank and the last objective was to determine customer perceptions of the competitiveness in the South African banking sector. An Absa Bank communiqué indicated that its major shareholder, Barclays Bank, is pulling out of Absa due to continued uncertainty in the African market. The market has mixed feelings over the matter. Customers and various stakeholders are sceptical whether the departure will affect the performance of the bank. The study was conducted in Durban. The branch has an estimated of 150 000 Customers who use Absa and subsequently who become the target population of the study. Four hundred walk-in customers at the branch made up the sample. They were selected using a non-probability sampling technique in the form of convenience sampling. In total, 400 questionnaires were distributed to the walk-in customers. Thirteen questionnaires were discarded because the majority of the questions were not answered. Hence a total of 387 questionnaires were returned to the researcher, giving a response rate of 96%. Data was analysed using the latest computerised Statistical Package for Social Sciences version 24.0. Pearson’s Chi-Square and Spearman’s Correlation tests were conducted to determine whether there were statistically significant relationships between the variables. The findings from the study revealed that there is competition in the banking sector and banks compete for customers using pricing strategies. The study also revealed that Absa customers consider the image of the bank and the level of product knowledge by bank employees when they choose a bank. The study also revealed that the majority of customers’ view Absa Bank as competitive in the market. The researcher recommended that the branch management should regularly conduct customer surveys as a method to engage customers and to identify the factors that they want to be improved and incorporated into the branch. After the study was completed, the researcher solicited the services of the post graduate librarian to run the turnitin programme to test the entire thesis for plagiarism. A similarity index of 12% was recorded.