Faculty of Management Sciences
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Item Analysing the influence of operations management as an approach to sustaining effective corporate governance in the public health sector : a case study of the provincial department of health(2023-05) Mthembu, Nozipho Elsie; Dlamini, Bongani InnocentOperations management has gained considerable attention in the corporate world and establishment due to its perceived benefits. It assists in the effective management function of controlling and supervising of services and people. With efficient operations management, people such as nurses, physicians and other healthcare personnel can provide attentive services. In light of the effect of operations management, the objectives of the study were to determine whether executives and health representatives can engage in planning that creates the highest level of efficiency within the organisation; establish if the management exercises control that can promote rational decisions; determine whether, through the operational skills and exposure, the management can direct operational resources towards achieving the best efficiency; establish whether the executives and their subordinates can recognise the factors hampering OM and their method of corporate governance, and assess the extent to which health representatives can expedite the efforts of OM to implement effective corporate governance. For this study, simple random sampling was applied to select required respondents from the KwaZulu-Natal health care units and centres. The 259 responses received were accepted as the sample size of this study. Data collected were captured and analysed on Statistical Package of Social Sciences (SPSS) v26.0 to yield descriptive and inferential statistics. The most important outcome of the study was that the healthcare workers referred to the fact that the management function of planning, organising, controlling, supervising, staffing, coordinating and leading were all very valuable in setting up and operating a successful business. The issue that surfaced from the respondents was that the operatives were not committed to the ethical code that direct their operations, even though some of them did endeavour to embrace transparency, accountability, fairness, teamwork, risk management and integrity in their line operations and mode of governance. The main recommendation that is made here is that healthcare leaders and operatives must be enlightened with the importance of an ethical code to maintain effective corporate governance. This could also be a path for further research.Item An analysis of competent board governance : the case of eThekwini Metropolitan Municipality(2022-11) Fuchs, Jody Moses; Mgutshini, TennysonBackground: Governance quality research in South Africa is limited despite evidence that it is needed. Ineffective and unethical governance is a major concern internationally. South Africa’s sustainable development agenda depends on the quality of public and private sector governance, as well as its impact on the socio-economic prosperity of the nation. Research on the continuous improvement of governance is imperative. Purpose: The purpose of the study was to analyze contemporary corporate governance quality as relevant to determining institutional value and formulate a valid measure that reliably frameworks competent Corporate Governance. Method: The exploratory sequential mixed method study utilized both purposive and systematic sampling approaches to identify 97 participants who met the required characteristics to inform the study. Semi-structured interviews followed by a survey were conducted to generate data from practicing local government elites in the eThekwini Metropolitan Municipality in the Kwa-Zulu Natal Province of South Africa. The interviews were digitally recorded, transcribed, and anonymized with consent from participants. The survey data was collected electronically and processed using SPSS version 27. Qualitative and quantitative data was analyzed using directed content analysis, thematic analysis and exploratory factor analysis. Results: The findings revealed that out of the 23 identified indicators, stakeholder governance has the highest positive relationship with competent governance. Local governance elites are subjected to the same agency dilemmas as found in private sector directors, but in this case, it is due to the conflicting political-administrative interests that prevail. Furthermore, they are difficult to physically access because of their busy calendars and decentralized locations. More importantly, results indicate leadership is undergoing a profound shift towards competent representation by stakeholders, with stakeholders and for stakeholders. Implications for Practice: It is anticipated that knowledge obtained from the results of this research will be implemented to improve public and private governance quality. It is evident that, by using a stakeholder-integrated approach to Corporate Governance, value creation for stakeholders is more likely to result. The proposed model and implementation guidelines were developed to guide governance practitioners. Key Contributions Made by the Study: The ontological and epistemological domain of governance has been extended to add value to the existing body of empirical knowledge. Additionally, the development and use of the proposed model derived from this research can empower public and private sector corporate governance professionals to create more value for stakeholdersItem An analysis of business intelligence of small, medium and micro enterprises and their effect on corporate governance in the eThekwini Municipal area(2022) Hadebe, Mlungisi Hopewell; Dlamini, Bongani InnocentThis study was initiated on intelligence because firms nowadays are developing at a faster pace. Business intelligence is projected to play a critical part in assisting policymakers at every point of their activities to ease making decisions. This expresses why business intelligence has become one of the key areas of interest to workplace management which without the right implementation to governance, it would not be feasible to realize the likely gains that the implement can offer. Consequently, it is apposite to procure a business intelligence governance structure, which represents a subsection of corporate governance. Because intelligence is needed for improvements not only in business but all organizations this study aims to explore the extent to which SMMEs operators recognizes it as a tool that guarantees successful corporate governance. The study also examined the skill of the SMME managers and operators on how they can impart business intelligence into their business to ensure effective corporate governance in their area of operation. In the study, the issues that dampen the use of intelligence in business for the development and operations of SMMEs were investigated. The inherent basis under which this research was taken on was that of human behavior of SMME managers and their underlings expressly how they can use their intelligence to contribute to humanity and subsist the competitive market. Simple random sampling was employed to accumulate data from entrepreneurs in the eThekwini Municipal Area. An aggregate of 200 entrepreneurs responded to the survey, which has made the sample of the study. The elicited data was obtained and evaluated on SPSS (version 25) and generated both descriptive and inferential statistics. The basic conclusions of the study were that the entrepreneurs stated that planning, organizing, coordination, controlling, creativity, team spirit and decision making were highly noteworthy in determining and operating a thriving business. A contest emanating from respondents was that they were unable to adapt themselves to the environment where they can seize opportunities. However, some of them have the interest of their environment at heart to invest their effort for the growth and its development. The main recommendation that is made here is that entrepreneurs must learn how to familiarize themselves to realise business opportunities amid nothing to form something reasonable in the environment. The entrepreneurs must keep their actions, activities, conduct and performance in check where they can use the communicative elements of knowledge, skills, attitude, values, and competence to the advantage of mitigating social problems and making gains.Item The impact of ethical values of SME owners-managers on performance of enterprises : Durban South, eThekwini Municipality, KwaZulu-Natal province, South Africa(2020-11) Mahohoma, Tinaye; Agbenyegah, Albert TcheyThe primary purpose of this study was to investigate impact of ethical values of SME owner-managers on performance of enterprises: Durban South, eThekwini Municipality, KwaZulu-Natal Province thereof. Previous studies pointed out the significant role played by ethical values towards the performance of SMEs. However, very little research has been conducted in South Africa on the impact of ethical values of SME owner-managers on the performance of their enterprises, especially in the Durban South area. In order to achieve the purpose, a conceptual framework was developed to explain the relationships between ethical values, ethical practices, leadership style, organisational policies and performance of SMEs. Substantive hypotheses were formulated in order to determine the validity of the propositions made in the literature review, with the objective of testing the proposed the conceptual model. The researcher employed questionnaires to gather field data from a selected sample of 217 which was drawn from a target population of 500 SMEs in the Durban South area. The field data was analysed using the Statistical Package for Social Sciences (SPSS), Version 26. Statistical tools that include frequency tables, pie-charts and graphs were utilised in analysing data in chapter five. The Correlation matrix, chi-square test and linear regression analysis were also utilised to further analyse the strength of association between the variables. The findings from the study indicated that there was statistically significant association between business ethics and performance; that there was a significant positive relationship between corporate governance success of the businesses, and that there was no significant relationship between the personal values and ethical practices, and there was no significant association between business ethics and ethical practices. One of the recommendations of the study was that the Pe model should be operationalised to reduce unethical conduct of employees and owner- managers of SMEs. The study further recommended that there should be creation of SBCF at municipal level. Additionally, it was recommended that BE education should be introduced.Item Exploring corporate governance practices on state entities : a case study of Umgungundlovu District Municipality(2022-04) Nyalungu, Jey Difference; Agbenyegah, Albert Tchey; Dlamini, Bongani InnocentMunicipalities across the country continue to face growing criticisms due to lack of performance and providing services to communities. In South Africa, the district and local municipalities are no exception to the lack of performance. The perception to establish a working climate within the structures of the South African municipalities call for the municipal authorities to do more to increase the level of performance across the existing structures. Given this backdrop, this empirical study explored corporate governance practices of state entities with specific reference to three selected local municipalities in the uMgungundlovu district municipality. This empirical study aims to understand corporate governance practices towards performance in selected municipalities. Empirical datasets were sourced during semi-structured interviews aided by FGDs. The researcher applied semi-structured interviews to gather primary data from 106 participants and three FGDs to triangulate the research findings. Interview schedule and questionnaire were employed to collect quantitative and qualitative datasets. Quantitative data was analysed through the Social Package for the Social Science (SPSS) with several techniques including t-test, Analysis of Variance (ANOVA), Chi-square as well as regression. These tools were used to test the null and alternate hypotheses. In terms of qualitative data, thematic analysis was employed to conduct the analysis for interpretations. Empirical data was supported by outcomes based on secondary datasets. The findings revealed lack of corporate governance knowledge that makes it impossible for municipalities to perform to their optimum. One of the key findings that emerged was that “fairness” contributes to the overall municipalities’ performances. Based on all the seven principles of corporate “fairness” was the only concept that needs serious applications in the municipalities to stimulate performance, this empirical study recommends the need to provide adequate education and training to all employees of the municipalities with information on corporate knowledge. More knowledge regarding the practical applications of the corporate governance principles to increase performance in municipalities. Furthermore, education is required to explain the governance practices with the municipalities. Municipal authorities such as the ward councillors and Municipal managers must be advised to pay regular visits to communities to ascertain the needs of community members. The researcher suggests ongoing educational and training programs to provide employees with knowledge in corporate governance.Item Corporate governance, structure and accountability as affected by national government infrastructure in developing countries(Virtus Interpress, 2016-01) Mugova, Shame; Sachs, Paul R.Businesses in developing countries face different challenges than those in economically developed countries. Markets and supply chains are less well-established. Dissemination of information is uneven. Because governmental infrastructure has limited ability to support business operations,, businesses take on responsibilities that elsewhere are handled by a central government. This study revie3ws key elements of corporate governance. The study then reviews the banking and manufacturing sectors in Zimbabwe with attention to the presence or absence of financial infrastructure, legal infrastructure, market challenges, supply chain and government involvement to support corporate governance structures and systems. Recommendations for policy and practice changes are offered. The present analysis of Zimbabwe can guide research on and policy recommendations for governance in other developing countries.