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Faculty of Management Sciences

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Now showing 1 - 7 of 7
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    Citizens’ e-participation at Local Municipal Government in South Africa
    (Lifescience Global, 2019-08-06) Okeke-Uzodike, Obianuju Ebele; Dlamini, Bongani Innocent
    The emergence of the digital revolution has obligated governments all over the world to be more accessible, effective and accountable in the provision of public services.
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    Monitoring and evaluation and its impact on the performance of the Sizakala Customer Services department employees at eThekwini Municipality
    (2021) Dlamini, Nonkululeko Nonjabulo; Mabila, Ndiphethe Olive
    The need to meet the organization’s objectives, to meet the set targets, to detect problems at an early stage is the reason Monitoring and Evaluation (M&E) should be executed in the organizations. The objectives of this study were to determine the understanding of M&E on the Sizakala Customer Services department employees and its practice in the municipality, to ascertain the impact of M&E on the performance of the employees in the Sizakala department, to determine how M&E contributes to the attainment of the objectives in the department and lastly, to identify challenges and to make recommendations to overcome the challenges facing M&E within the department. The study is demarcated at the Sizakala Customer Care department under the Sizakala Customer Services unit at the eThekwini municipality. The Sizakala department aims to help the community to obtain equal access to the services rendered by the municipality and other spheres of government. The program forms part of the eThekwini Municipality’s Integrated Development Plan (IDP). The program is to show the municipality’s obligation in keeping up with service delivery and an improved quality of life for all eThekwini citizens. There are (35) Sizakala Customer Service centres. The aim of the Sizakala centres is to bring services closer to all residents. Self-administered questionnaires were given to the total number of 41 participants at the Sizakala departments across the North, South, West and Central offices of the eThekwini Municipality, inclusive of Principal clerks and semi-structured interviews were rendered to cumulate data from 2 Monitoring practitioners, 2 Evaluation practitioners and 1 Sizakala manager. Probability sampling was employed in this study and the stratified sampling technique was used to conduct the research. A total of 31 questionnaires were returned from the participants which yielded a response rate of 76%. The Statistical Package for Social Sciences (SPSS) version 22.0 was used to do the quantitative analysis of data and the qualitative data was converted into the Excel spreadsheet to do the analysis. The study unfolded that the greater number of the respondents have an understanding of M&E and the majority are positive that employee M&E findings are fully implemented at Sizakala department. M&E helps employees to improve on their performance at Sizakala department. The study also unfolded that there are obstacles facing M&E at Sizakala department, which includes not having enough funding for M&E at Sizakala department. Subsequently, the Performance Monitoring and Evaluation (PME) unit has not conducted any evaluation for the Sizakala unit and is lacking experienced M&E staff and does not conduct walk-ins to monitor the unit. There is no internal M&E department at Sizakala Customer Services unit. The PME unit is an external unit that is responsible for M&E in the eThekwini municipality collectively. The researcher recommended that the Sizakala department needs to get more funding and resources for the M&E initiatives. The Sizakala department needs to establish its internal M&E department. In conclusion, this study can be seen as a contribution to the M&E philosophy.
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    An exploration of the relationship between retirement age and youth unemployment in South Africa
    (2020-07-28) Mbandlwa, Zamokuhle; Shezi, Lindelani
    The legal retirement age in South Africa is 60 for women and 65 for men however, so many people continue working even after they passed their retirement age. The retirement age does not force people to retire or force employers to terminate the employment of individuals who have reached the retirement age. This paper therefore emphasize that poor control of retirement system affect the youth employment. The objective of this paper was to show a correlation between youth unemployment and having elderly employees in private and public sector institutions. Proper and effective control of retirement system in South Africa will create employment opportunities for the unemployed youth. This study found that youth unemployment in South Africa is growing and failure to put a stop or trying to minimize it might be a problem for the people and the government soon. This article explored the impact of failure to retire by those who have reached retirement age in government and private sector institutions. Effective implementation of the retirement age of the prescribed legal age would increase job opportunities in government and private institutions
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    Ethnicity as the cause of political instability in South Africa
    (2020-07-28) Mbandlwa, Zamokuhle; Shezi, Lindelani
    Background: KwaZulu Natal has been a battlefield of political violence over the past few years in a democratic South Africa where many other provinces were no longer resolving their conflict through violence. This study aimed to find reasons why this province still experiences high levels of violence and the UMzimkhulu area was identified as the area of the study. Objectives: the objective of this paper was to examine the public responses to ethnicity as the cause of political violence in the province of KwaZulu Natal at the UMzimkhulu area. Using descriptive analysis, we investigated the root cause of political violence in the UMzimkhulu area. In a comprehensive analysis of the case of the UMzimkhulu area, we argued that to explain the causes of political violence, it was necessary to look into the type of people that are living in the area and their ethnic origin. Method: in this paper, we applied a mixed research methodology, which is the Qualitative and quantitative research methods. Twenty-five questionnaires were successfully distributed to participants and responded to. Interviews were conducted with five participants. Results: we found that the people that are living in the area are of a Xhosa tribe and a Zulu tribe, that alone created an identity conflict amongst the people. Twenty-five questionnaires were distributed to local community members and both tribes were represented, five interviews were conducted to both tribes. Conclusion: the intervention of the police and political office bearers will always be temporal because the root cause of the political violence in the area is not addressed. Every local government elections will be characterized by political violence in the area unless the ethnic disparities are properly addressed.
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    The examination of the importance of education in government leadership : the case of the Southern African Development Community (SADC)
    (Romanian Cultural Foundation, 2019-09-02) Mbandlwa, Zamokuhle
    There is a strong need to examine the importance of education in african leaders and the role played by education in decisions made by leaders in Africa. Public sector institutions globally, are the hope for the citizens or communities for their needs.The aim of this paper is to show the relationship between poor public service delivery in Africa and lack of education especially economic governance education from african leaders. Africa as the continent is rich in mineral resources but lack of effective leaders who are willing to transform Africa by ensuring that the African economy is developed for Africans. Education status of the African leaders is not a prerequisite for candidates to stand for election in any political leadership position and subsequently into some government positions. Education lays a foundation for individuals to understand policies and it is important for political leaders to have a background of what does it take to hold a senior position in government structure. This paper concludes that political leaders in Africa must have a specific educational background. Candidates must contest political position only if they have specific education qualification and this will minimize political killings and reduce the number of contestants. Findings of this paper are based on the quantitative approached used to analyse the education level of African leaders. The results and conclusions made in this paper show that there is a gap between the demands of the people and the capacity to deliver by african leaders. Public sector institutions in Africa must be led by people who have tertiary qualifications and clear understanding of government administration and economy.
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    Ethics, codes of conduct, morals and professionalism as a bulwark against corruption and unethical conduct in the public sector: a case of South Africa
    (Virtus Interpress, 2015) Brauns, Melody; Mdlazi, David
    This paper endeavours to critically examine ethics in South Africa especially after the first democratic elections and later developments. Such an analysis will inevitably overspill to the quality of service delivery and participation. As such there is a need for ethics to be re-examined and investigate how this may be used to improve efficiency and effectiveness in the South African government service. Much has been written on ethics and their relevance to the public sector organisations. Indeed they are critical for service delivery for both sectors namely, private and public sectors. This paper will trace the origins and development of ethics and their relationship with other associated terms such as morals, codes of conduct and relate same to the guidelines emanating from the South African Constitution Act (Act 108 of 1996). Once this objective has been achieved the position of ethics to our daily lives from individual and citizenship perspective will be explored. By such investigation it is envisaged to reposition ethics to our working environment as a vehicle that supports and fuels accelerated quality decision-making and service delivery. In that way it will be possible to locate the area of responsibility and accountability in the public sector. One will also examine the power-authority-responsibility triangle relative to ethics, ethical conduct, codes of conduct, and professionalism and indicate how these can be effectively applied to address issues of violation of human right through fundamental deprivation of critical services and products.