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Faculty of Management Sciences

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Subject: search.filters.subject.Quality management

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    An integrated approach to managing single-use-plastics
    (2024) Roopnarian, Oshea; Singh, Shalini
    Societies’ reliance on plastic materials and excessive consumption off Single-Use-Plastics (SUP) associated with poor regulations and conglomeration of plastic waste in the environment has had radical and far-reaching consequences on food chains, strained landfill territory and declined tourism, to name a few. The expanse of these effects suggests that the negative impact of SUP warrants urgent attention. There are urgent calls from the Group of Seven (G7), Group of Twenty (G20) and Brazil, Russia, India, China and South Africa (BRICS) intergovernmental bodies along with the United Nations Sustainability Development Goals to control the detrimental effects of SUP. This study aimed to develop an Integrated Quality and Environmental Management System (IQEMS) to control the consumption, use and pollution caused by SUP in the South African context. Accordingly, the objectives of this study explored selected quality (ISO 9001:2015) and environmental Standards (ISO 14001:2015) with their applications and a SWOT analysis in order to inform the integration process. This study followed a qualitative research approach and gathered data using a systematic literature review and thematic analyses. Two-hundred and twenty-three articles were selected from different databases such as Pubmed, Web of Science, Emerald, Scopus and Taylor and Francis. Some of the keywords that were used to search the databases were “SUP”, “ISO 9001”, “ISO 14001” “Industry 4.0”, “Risk Management”, “Plastic Pollution”, “Integrated Management Systems” and “SUP regulation”. Following these analyses, the study Benchmarked different legislative and economic strategies undertaken by other countries for both the private and public sector to mitigate the impact of SUP and developed an integrated management system (IQEMS). Thereafter, a perception study, using interviews was undertaken with experts to determine the usefulness of the proposed IQEMS. The research concluded that the integrative system was useful and the study presented a way forward for South Africa from the legislative level for both the private and public sectors in the management of SUP. It is envisaged that the integrated system can assist in developing guidelines and protocols for the facilitation of active involvement of municipal management in sustainable programmes. The outcomes of this can spur the development of different niche markets, thereby stimulating employment and the local economy.
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    Optimising corrective maintenance backlog using quality tools and quality principles at a selected power generation plant in South Africa optimising corrective maintenance backlog using quality tools and quality principles at a selected power generation plant in South Africa
    (2022-04) Maseola, Matshidiso Moses; Ramchander, Manduth
    This study is located within a power generation plant based in the Free state province of South Africa. Corrective maintenance is a challenge in the power generation plant which created corrective maintenance backlog. This emerged as a significant challenge for the power generation to address. According to previous studies, there has been minimal improvements in the coal-fired power generation plants in South Africa. This has created an environment where power generation is through aged infrastructure with high maintenance. South Africa, with its current power generation challenges, has a direct negative impact on global investors. It is critical to meet electricity demand to power the current and future economic needs of the country. The aim of the study is to optimise the corrective maintenance backlog at a selected power generation plant. In this study, a combination of qualitative and quantitative research methods were applied. A questionnaire was sent to the power generation plant employees. Top management was interviewed, and secondary data on corrective maintenance and documentation was analysed. This study looked at integrating essential quality tools and ISO 9001:2015 Quality Management Principles to optimise the corrective maintenance backlog. This integration brought about a practical and implementable framework that the power generation plant can apply to improve the execution of maintenance activities and thus reduce the corrective maintenance backlog.
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    Using factor analysis to explore principal components for quality management implementation
    (Springer, 2012-10-01) Moonsamy, Gonasagren Vimlan; Singh, Shalini
    Quality remains or continues to be one of the top ranking strategic issues in all major organisations. However, today organisations are faced with increasingly sophisticated and informed stakeholder expectations. Standards by which organisations are judged are continuously evolving as are consumer’s expectations, needs and preferences. Thus, in such an environment, the alignment of quality with today’s business challenges, are widely criticized. There is a sense that quality has become outdated somewhere over the last two decades and that it is still predominately understood and practiced using the framework and direction provided historically by quality leaders such as Deming, Juran, Crosby and others. The above has resulted in many organisations struggling with the implementation of quality management. The purpose of this paper is to explore the current status of quality management practices in manufacturing related organisations in South Africa. It extracts principal components, for quality using factor analysis, in order to suggest key factors for quality management in present day, as practiced by the organisations that participated in this study
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    A 21st century framework for quality management
    (Academic Journals, 2012-02-07) Moonsamy, Gonasagren Vimlan; Singh, Shalini
    Emerging trends such as globalisation, customer power and sophistication, social responsibility and environmental sustainability consciousness are creating new business challenges and market demands for organisations. In order for the business world to realise growth and sustainable success in this environment, many organisations changed the strategy they followed in the last three decades. The new strategies moved from being predominately product-focused, using process management and cost reduction, which used to be core functions to quality management, to more risk mitigation, revenue generation and reputational focused drivers. Hence, in the last twenty years the world of business has changed significantly, whereas the field of quality has not correspondingly changed in thinking or form. The aim of this paper is to demonstrate the supposition that quality has become out-dated over the last two decades. This paper will focus on the change that quality management as a discipline should undertake by proposing a quality stewardship and leadership (QSAL) framework for managing quality, under a new definition, namely, quality stewardship, into the future. In addition, this study will also include an empirical study which was undertaken to evaluate the support for the proposed framework.