Shopping app features : their impact on customer satisfaction and loyalty
Date
2022-07
Authors
Sinemus, Kathrin
Zielke, Stephan
Dobbelstein, Thomas
Journal Title
Journal ISSN
Volume Title
Publisher
Informa UK Limited
Abstract
Description
Keywords
1503 Business and Management, 1505 Marketing, 1506 Tourism, App features, Channel preference, Shopping apps, Satisfaction, Loyalty
Citation
Sinemus, K., Zielke, S. and Dobbelstein, T. Shopping app features: their impact on customer satisfaction and loyalty. The International Review of Retail, Distribution and Consumer Research. : 1-27. doi:10.1080/09593969.2022.2109189
DOI
10.1080/09593969.2022.2109189