Influence of quality initiatives on the operations of a selected metal recycling company in KwaZulu-Natal : a case study

Abstract

The aim of this study has been to establish the influence of quality initiatives on the operations of a selected metal recycling company in KwaZulu-Natal. The rationale for this study was based on the information that the financial turmoil has led to a significantly reduced demand for scrap metals and that there is a shortage of information on quality initiatives in the secondary metal industry in this province. Little research, if any, has been done on this particular topic. Hence, there was a need to conduct research of this magnitude. A review of literature provided the basis for the investigation. A multi-method approach was followed as the project required both quantitative and qualitative methods. The research required interdepartmental inputs. The theme of study focused on what could be seen as a topic of research in the department of quality, while the actual research was conducted within the ambit of business administration as a field of study. The data collected through the questionnaires and the operations‟ know-how observed in the yard were subject to scrutiny to enhance relevance in the field of study. As the target population of 70 people was small, it became appropriate to do a census study. A total of 68 people returned filled-in questionnaires administered to operations workers and their management. The response rate was 97%. The study evaluated the importance of training on quality and safety as an integrated domain and the impact thereof in the secondary metal products industry. It further identified a number of drawbacks that hamper the effectiveness of metal operations. The results revealed that excellent quality initiatives have a positive impact on the value-adding operations.