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Theses and dissertations (Management Sciences)

Permanent URI for this collectionhttp://ir-dev.dut.ac.za/handle/10321/14

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Has files: YesSubject: search.filters.subject.Employee motivation--Zimbabwe

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    The importance of employee training and retention strategies of healthcare professionals for effective service delivery : a case study of Manama Mission Hospital in Zimbabwe
    (2018) Kanyumba, Blessing; Jinabhai, Dinesh C.
    The overall aim of the study was to investigate the importance of employee training and retention strategies of Health Care Professionals for effective service delivery at Manama Mission Hospital in Zimbabwe. The main problem was the increased rate of Health Care Professionals migration in Zimbabwe due to economic and social issues. This has led to poor service delivery in Health Care Institutions. Against this background, the literature suggests that organisations should offer relevant employee training, as well as retention strategies to ensure that employees remain in the organisation for a longer period, thus improving service delivery. The study was conducted at Manama Mission Hospital in Zimbabwe. This hospital is run by the Evangelical Lutheran Church in Zimbabwe (ELCZ), with the assistance of the Ministry of Health and Child Care. The study adopted a quantitative research design and pre-coded structured closed-ended questionnaires were administered to the target population. The target population for the study was 110 healthcare professionals at Manama Mission Hospital and a survey method was employed. A significant response rate of 89% was obtained using the personal method of data collection. The responses to the questionnaire were captured and analysed using the Statistical Package for Social Sciences (SPSS) version 24.0 for Windows. Several hypotheses were formulated and tested using Pearson’s chi-square; Spearman’s rank order co-efficient; Pearson’s Product-moment Correlation Co-efficient; and Fisher’s exact test. The main findings revealed that employee training did contribute to the effectiveness of service delivery at Manama Mission Hospital. The findings also revealed that retention strategies contribute to an improved service delivery at Manama Mission Hospital. The recommendations suggest that the management of Manama Mission Hospital should support the implementation of training programs, offer rewards for good performance, provide adequate resources and offer feedback for the training provided. The TURNITIN program was used to test the entire thesis for plagiarism. The study concludes with suggestions for further research in this field.
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    The impact of extrinsic rewards on employee motivation and organisational effectiveness : a case study of ZFC Limited in Zimbabwe
    (2017) Chikukwa, Tatenda; Jinabhai, Dinesh C.
    This research project was aimed to investigate the impact of extrinsic rewards on employee motivation and organisational effectiveness at ZFC Limited in Zimbabwe. In the globalised environment, it is of important to ensure a motivated workforce because employees are the only asset that appreciates in value over time, thereby directly contributing to organisational outcomes. Employee motivation has been a major problem in manufacturing companies in Zimbabwe, due mainly to poor salaries and pecuniary benefits such as transport allowances and bonuses. The main objectives of the study were to determine employee perceptions of extrinsic rewards, ascertain the relationship between extrinsic rewards and employee motivation and determine the effect of extrinsic rewards on organisational effectiveness. The study adopted a quantitative paradigm, which entailed a structured questionnaire being distributed to respondents. The structured questionnaire comprised Section A and Section B. The sample size was 140, which was derived from a target population of 280 employees through the systematic sampling technique. The researcher used the personal method in distributing and collecting questionnaires to sample respondents and 98 completed questionnaires were returned. This equated to a high response rate of 70%. Furthermore, the data collected was analysed using the Statistical Package for Social Sciences (SPSS) Version 24.0 for Windows. Upon completion, the entire dissertation was checked for plagiarism through the TURNITIN program. The study found that salaries, bonuses and transport allowances were amongst the top extrinsic rewards at ZFC Limited in Zimbabwe. Good financial rewards are vital in influencing the behaviour of employees, as well as in enhancing organisational outcomes. The researcher recommended that ZFC Limited should consider reviewing the reward system, offering competitive financial rewards and timeously rewarding employees. The research project concluded with directions for future research on the role of extrinsic rewards on employee behaviour.