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Theses and dissertations (Management Sciences)

Permanent URI for this collectionhttp://ir-dev.dut.ac.za/handle/10321/14

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    Ethical leadership and service delivery : a case of Mangaung Metropolitan area
    (2024-05) Kganyape, Obakeng; Lekhanya, Lawrence Mpele
    The study assessed the ethical leadership impact and service delivery challenges in Mangaung Metropolitan Municipality (MMM), in the Free State province of South Africa. An interview and open-ended questionnaire were used to gather in-depth information from individuals, allowing participants to voice their own opinions and ideas. The study provided inductive reasoning; as a result, holistic results can be interpreted. The sampling size was drawn from five ward committees consisting of 10 members, with two members from each ward selected as participants. Ten randomly selected residents from Mangaung and two senior managers from MMM were also considered for interviews. Therefore, a total of 10 ward committee members, two senior managers and 10 selected residents were used as a means of gathering data through interviews and a semi-structured questionnaire. The findings of the study reveal poor compliance with legislation, ineffective policy implementation, and shortage of skills required for Local Economic Development (LED), as well as poor ethical leadership, resulted in slow service delivery provision. The study also showed financial constraints are a significant problem in MMM. It was, furthermore, revealed that MMM is currently placed under national administration, and the researcher noted the unhappiness of the Mangaung community with the poor service delivery and unfair job appointments in MMM, which resulted in service delivery protests around Mangaung. The findings highlight that certain ward committees believe residents are deprived of services in Mangaung due to political (dys) functionality and failure of employees to execute their duties efficiently. The study results will be highly beneficial to researchers, scholars, policy makers, and MMM officials, as well as CoGTA, SALGA and other relevant stakeholders. Generalisation of the research findings ought to be undertaken with care; however, further research is encouraged and could focus on other municipalities and Metropolitan municipalities in the country.
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    The influence of ethical leadership and organisational culture on employee commitment in the City of Johannesburg
    (2023-03) Ndou, Joseph Mbulaheni; Agbenyegah, Albert Tchey
    The key driver of this study was to explore the influence of ethical leadership and organisational culture on employee commitment in the City of Johannesburg. The study employed a quantitative research approach, and simple random sampling was used to select research participants. This study entailed a cross-sectional study. Four hundred online questionnaires were distributed to research participants, of whom 234 were returned, giving an initial response rate of 58.5%. Of the 234 online returned questionnaires, 14 were found to be invalid and were omitted from the study analysis. This resulted in a valid response rate of 55%. The study’s findings have revealed that ethical leadership is key in positively influencing employee commitment. Therefore, the City of Johannesburg Metropolitan Municipality employees should be trained to increase their knowledge of ethical leadership, apply it and be empowered to enhance employee commitment. Moreover, the study has also revealed that organisational culture contributes substantially to employees’ commitment to the City of Johannesburg. Therefore, the City of Johannesburg's leadership should create a strong culture that will result in a positive environment. This would assist in retaining employees and thus reduce employee turnover. Moreover, the study has also revealed that organisational culture contributes substantially to employees’ commitment to the City of Johannesburg. Therefore, the City of Johannesburg's leadership should create a strong culture resulting in a positive environment. This would assist in retaining employees and thus reduce employee turnover. Therefore, the study recommends that the City of Johannesburg recruit ethical employees and create a conducive organisational culture to foster employee commitment.
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    The application of ethical leadership styles on employee engagement at Durban University of Technology (DUT) : a case study approach
    (2018-11) Bhana, Anrusha; Bayat, Mohamed Saheed; Maharaj, Mandusha
    With the epochal changes at different levels of higher education institutions, it has become essential to take employees into account as an imperative part of higher education institutions transformation strategy. The study has investigated the application of ethical leadership style and its impact on employee engagement at Durban University of Technology (DUT) - a case study approach. The existing body of research knowledge on ethical leadership style revealed a great focus on the business sector in comparison to higher educational sector. The research objectives addressed the two gaps in higher education leadership research by exploring evidence of ethical leadership style of executive management leadership and line management leadership and its impact on employee engagement at the institution. The research design adopted mixed methodology approach employing random sampling technique for data collection of employees and purposive sampling technique for semi- structured interviews of line management leadership and executive management leadership. The piloting of the research instrument was statistically tested to ensure validity and reliability prior to commencement of the main study. Moreover, the study involved a cross sectional design and a sample size of 312 respondents for probability sampling and 12 participants for non-probability sampling. The case study approach was based on academic and administrative staff of Durban and PMB campuses at the institution. Method triangulation of data findings ensured a pragmatic and deeper understanding of the phenomena being investigated. The descriptive statistics revealed that more than ninety percent of the respondents agreed that ethical leadership style would have a positive impact on employee engagement at the institution. Clearly, showing support for the need of ethical leadership at the institution. In addition, more than eighty percent of respondents agreed that leadership styles impact employee well-being. Hence, different leadership styles have a direct or indirect influence on employee engagement. Thus, it is essential to find ways to improve employee work and personal engagement at the institution. Moreover, the linear regression analysis findings revealed a predictive relationship between line management leadership and employee engagement at the institution. Notably, the study discussion focused on the employee engagement conceptual model and aligning it to theory that presented a relationship between executive management leadership and line management leadership to employee engagement at the institution. The conceptual model was developed to expedite relevance to the research. Therefore, the study has revealed greater support for the practical implications of ethical leadership practices at the institution. In order for the organization to achieve greater levels of innovation, intrapreneurship, design thinking and financial management, it is imperative to have a fully engaged workforce. The application of ethical leadership style will advocate a value system that will inherently support departmental goals and objectives of the overall institution. Recommendations were made to support the need for proactive measures to promote ethical leadership, interventions to develop ethical leadership policies and techniques to improve employee engagement. In addition, the last recommendation included a proposed model that was taken from the conceptual model that can be further developed and utilized at the institution. Moreover, the study will contribute to the existing body of knowledge on employee disengagement concept of occupational stress, burnout and turnover, fulfilling duties beyond job description, multitasking between duties and job contentment. It will contribute to the importance of ethical leadership in relation to employee engagement at the institution. Lastly, the research information and findings will also contribute towards the ongoing development of ethical leadership research and development of academia leadership in Higher education institutions in South Africa.