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Theses and dissertations (Management Sciences)

Permanent URI for this collectionhttp://ir-dev.dut.ac.za/handle/10321/14

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    Employees’ perceptions of the performance management system at a selected public sector institution in KwaZulu-Natal
    (2022-10) Selepe, Kgomotso Nelly; Dlamini, Bongani Innocent
    The Performance Management System (PMS) was introduced into the South African public services sector with the intention of monitoring, reviewing and assessing performance, developing underperformers and recognising and rewarding good performance. This study was undertaken to assess employees’ perceptions of PMS on the management of their performance. The research was qualitative and a case study approach was followed. The study used a non-probability sampling design known as purposive sampling. Purposive sampling was used because the researcher wanted to obtain information from specific members of the population who could provide the desired information. Data were collected from a total of 72 participants through semi-structured interviews conducted with ten ordinary workers and 62 in depth questionnaires were distributed to participants comprising eight Shop Stewards from each of the four Trade Unions, three Directors, ten Deputy Directors (DDs) and 17 Assistant Directors (ASDs). Findings revealed that PMS methods may differ across various countries. However, the practices that are deemed effective for PMS are shared and so similarities between countries were noted. For the primary study, a significant discovery revealed that the PMS was being implemented to a certain extent; however, there exist major gaps and flaws in its implementation that threaten its usefulness within the Department. It was evident that the perception exists that the system is unfairly and poorly implemented. This, consequently, impacts negatively on employees’ motivation, commitment, team collaboration, employee-supervisor relationships and performance. The study found that effective performance management could result in employee motivation, improved job performance, satisfaction and commitment. The reviewed data also revealed that PMS could be more effective if employees were involved in the process. The importance of training supervisors and all other stakeholders involved in the performance management process was also acknowledged. Despite flaws, most respondents considered the performance management system to be a useful tool for enhanced employee performance. The study offers informed recommendations on the need to train managers in managing the performance management process and systems and concludes with suggestions for future research
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    An examination of community perceptions on service delivery : a case study of Ntabankulu Local Municipality
    (2022) Dabula, Mphumzi; Fagbadebo, Omololu M.
    This study examined community perceptions on public service delivery in Ntabankulu Local Municipality. Members of the communities in Ntabankulu Municipality often protest their dissatisfaction with public services being delivered by the government. The study investigated the root causes of poor service delivery in the Municipality. Using interviews and questionnaires as methods of data collection, the study engaged 93 participants, selected randomly to participate in the interview and administration of questionnaires. These participants were drawn from community members, councillors, and ward committee members. The study found that the lack of capacity jeopardises effective service delivery to the communities in Ntabankulu Local Municipality. Other factors that hinder effective service delivery in the municipality include a shortage of financial resources and grant dependency. The findings revealed further that the high backlog of service delivery in Ntabankulu and the non-service delivery is negatively affecting the standard of living of members of the community. The study also found that Ntabankulu Local Municipality limited technical resources in the handling of certain services that required expert knowledge. The use of consultants in place of this absence has not been able to provide the necessary services to the satisfaction of citizens. Other findings suggested that service delivery protests in Ntabankulu are about water and road infrastructure. The recommendations highlighted that Ntabankulu Local Municipality should procure its plant machinery to maintain the access roads and not outsource such services. It was recommended that the municipality should deliver water in water Tanker Trucks at least twice a week while it is trying to provide them with water taps to ensure that community members have access to clean water
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    The perceptions of passenger motor vehicle brands among Generations X and Y in KwaZulu-Natal
    (2021) Mhlongo, Bongumusa Bright; Mason, Roger Bruce
    The automotive industry is a growing industry in many developing and developed countries including South Africa. However, little research has been conducted on the perceptions of consumers towards motor vehicle brands in South Africa. For motor vehicle brands, marketing, research and development plays an important role in customer perceptions and retention, and in generating profitable sales. The aim of this study was to identify how motor vehicle brands' meaning differs between Generation X and Generation Y, who account for the bulk of car buyers, in KwaZulu-Natal. The study was conducted in KwaZulu-Natal where data was collected from four universities. This was a quantitative, descriptive, and cross-sectional study conducted using a survey among a sample of 400 university staff and students to cover both Generation X and Generation Y. Data was analysed using univariate, bivariate and multivariate statistics, via SPSS version 23. The study investigated specific brand dimensions, namely, quality, value, personal and group identity, status and family traditions. The main finding was that personal or individualistic factors, namely quality, value and personal identity, were more important than group-oriented factors, namely status, group identity and family tradition. The implication is that marketers should focus on the individualistic perceptions, wants and needs of the buyer, rather than those that are influenced by others through group processes. The study reveals the need for motor vehicle brand manufacturers to focus on consumer perceptions among Generation X and Generation Y. Academics, industry practitioners and motor vehicle manufacturers will benefit from the study as it addresses industry, academic and consumer issues regarding perceptions of motor vehicle brands. Furthermore, it tackles factors of quality, value, group identity, status and traditional factors and consumer decision making process. The study extends the existing knowledge of consumer behaviour with regard to motor vehicle brands by investigating the factors that influence the Generation X and Y buyer decision making process in a developing country. The findings of this study can act as a guide to determine a more appropriate marketing strategy to improve consumer perceptions of motor vehicle brands.
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    Students’ perceptions towards careers in the hospitality industry
    (2021) Mlotshwa, Nelisiwe Rejoice; Mnguni, E. M.; Adebanjo, H. M.
    The hospitality industry, a sector within the tourism industry, contributes to the economy of the country and the livelihoods of the South African population. This research explored the perceptions of third-year hospitality students towards careers in the industry. These undergraduates are envisioned to be future employees of the hospitality industry; therefore, understanding their thoughts and intentions of joining the industry was paramount. However, research on findings of the perceptions of students towards this industry in South Africa, especially in Durban is limited. The perceptions of these students mainly relate to their understanding of careers in the hospitality industry. This report records the findings of student’s perceptions towards the hospitality industry in Durban, South Africa. The researcher used a mixed-method approach involving questionnaires and focus groups. The participants were drawn from the Department of Hospitality and Tourism at the Durban University of Technology (DUT)which is the only university of technology in KwaZulu-Natal that offers a national diploma in hospitality management. The research data was analysed using the SPSS version 27 and qualitative data was analysed using thematic analysis. The findings suggest that the students’ perceptions toward the industry are positive. This was observed through a high percentage of students indicating their willingness to join the industry after graduating. However, the majority of the students in this research indicated their interest in starting their own businesses and travelling as the main reason for pursuing this qualification. Also discovered in the study was the influence of work-integrated learning (WIL) on students’ perceptions of the industry. The dissertation concludes by providing recommendations to the academic department and the industry that may retain this trend. Recommendations involved advising the university to ensure an element of entrepreneurship is evident to the curriculum, and the industry to improve their working conditions to entice students to join the industry after graduating.
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    Tourism graduate employability : stakeholder perceptions of workplace learning for graduate employment
    (2017) Naicker, Daphanie; Naidoo, Krishna Murthi
    With the accelerating growth in the tourism industry and its anchorage in the service-industry, the utilisation of people is a valuable resource for a tourism organisation. There are increased pressures on educational institutions from the government and the tourism industry to produce employable graduates. Thus, it remains imperative that tourism organisations have access to a pool of human resources that possess the required knowledge, skills and attitudes. As a result, educational institutions build workplace learning (WPL) into tourism curricula to ensure the transferability of skills and a smoother transition for all stakeholders into the tourism industry. This study set out to determine the impact WPL has on a tourism student’s employability in the tourism industry. The literature highlights a number of key issues hindering the success of WPL for tourism graduate employability. These include, a lack of alignment of curriculum, supervision challenges and partnerships with the tourism industry. Using a mixed methodological approach comprising both quantitative and qualitative methodologies, comparisons among stakeholders’ perceptions and attitudes were conducted. The stakeholders are: tourism graduates from 2011-2014, academic supervisors and workplace supervisors in the tourism industry. Stakeholders’ perceptions of WPL structured the depth and sharpened understanding of the success as well as issues hindering the successful implementation of WPL and consequent unemployment. Among the main challenges were the placement of students and the inadequate feedback between stakeholders. The empirical findings underpinned effective communication as imperative in developing and maintaining quality partnerships for WPL. Among the many knock on benefits is the successful transfer of skills to tourism students. It is hoped that this research will contribute to the dearth of literature on tourism WPL and tackle salient gaps in tourism employability.
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    Factors in postgraduate supervision that impact on the quality of research at a selected department at a university of technology
    (2014) Jones, Bronwyn; Korporaal, Charmaine Maria; Singh, Shalini
    Similar to a production line, the development of a dissertation is a process within a research dyad that is affected by many factors. On completion, the customer / student is either satisfied or dissatisfied with the outcome of the research process. However, errors in the dissertation detract from its quality and this may leave students dissatisfied with the overall outcome of the marking and review process. To improve the product, it is critical that factors contributing to the production of a quality dissertation are understood. The aim of this study was to determine which components of the SERVQUAL model (namely, Responsiveness, Assurance, Tangibles, Empathy and Reliability) contributed to a lower quality dissertation, thereby gaining an understanding of, and implementing factors which enable the production of a good quality dissertation which meets all stakeholders’ expectations. This was achieved through a prospective, mixed-methods study which analyzed the quality of 30 dissertations by means of a Checklist, denoting the quality of the dissertations. Thereafter, the 30 students and 30 supervisors involved in these dyads were asked to each complete separate questionnaires. The questions covered their respective demographics, research knowledge, expectations and perceptions of the research process. The data was then descriptively analysed and presented by way of tables to demonstrate the quality of the dissertation, and the characteristics of the students and the supervisors. The Chi-Squared statistics and Fisher’s Exact tests were then computed to determine relationships between these characteristics. It was revealed that significant differences between the students and the supervisors existed regarding: the length of time to completion of their Master’s; the roles of facilitators in the research process; student and supervisor role ambiguity; the reason for and need to complete research and specific knowledge of the research process. It was noted that a lack of communication resulted in a significant impact on reliability of the university service, moderate impact on assurance and responsiveness, with the least impact on empathy. In contrast, both the student and the supervisor perceived the tangibles provided by the university as satisfactory. Then, through the process of triangulation, it was shown that the relationship within the dyad lacked clear communication and common understanding of the research processes which was likely to result in a lower quality dissertation. It is, therefore, recommended that all students and supervisors that enter into a dyadic relationship need to find mechanisms (for example: learning contract, weekly meetings) to ensure a consistent and common understanding of the research process throughout its development to allow for the effective production of a good quality dissertation.