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Theses and dissertations (Management Sciences)

Permanent URI for this collectionhttp://ir-dev.dut.ac.za/handle/10321/14

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Subject: search.filters.subject.Cell phones--South Africa

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    Factors affecting brand loyalty of cellular network provider brands in South Africa
    (2018) Ramlall, Karishma; Meintjes, Corne
    Brand loyalty is the relationship customers have with the service provider from the usage of a cellular network provider’s brand. There are many factors affecting brand loyalty of cellular network provider brands in South Africa. Brand loyalty is an effective tool in that it makes customers become emotionally attached to the brands they purchase. Thus, there is a need to explore the factors which affect brand loyalty of cellular network provider’s brands. Cellular phones have become a basic communication aspect in both developed and developing countries. In South Africa, cellular phones at present are estimated to have about forty million sim cards in distribution and ninety percent individual users. Therefore, this study, seeks to reveal the factors that influence cellular network provider brand loyalty. The aim of this study was to determine factors affecting brand loyalty of cellular network provider brands in South Africa. A quantitative, non-probability research approach was employed and convenience sampling was used to identify and select study participants consisting of three hundred and ninety-four (394) participants. From a literature study, it was determined that brand elements, identity, image, awareness, the information advertised on online media, reputation, customer needs, satisfaction and customer expectations influenced brand loyalty of cellular network provider’s brands. Based on the findings, it was revealed there is a significant relationship between these factors affecting brand loyalty. Various recommendations are suggested and implications outlined to cellular network providers. The main elements which need attention is customer expectations and customer needs. The findings indicated that cellular network providers need to increase their network providers brand recall and develop marketing strategies to ensure customers can recognize cellular network brands amongst other network providers in the cellular network provider brand industry.
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    Brand preference for mobile phones among students at a selected higher education institution
    (2017) Ndadziyira, Tafadzwa; Govender, Jeevarathnam Parthasarathy
    It is widely evident that the mobile phone industry is facing rapid growth, with the increased introduction of cheaper mobile phones in South Africa intensifying competition between such companies. A number of studies have been conducted in other countries on brand preferences, but there remains a gap in knowledge with regard to the South African market. It was therefore warranted to academically research factors influencing consumer brand preferences when purchasing mobile phones, in order to understand these preferences, and what consumers consider when making such purchases. The rationale of the study was to provide new insights for local marketers into the factors consumers consider most when looking at mobile phone brands. The aim of this study was therefore to determine brand preferences for mobile phones amongst students at a selected higher educational institution in South Africa. The study adopted a quantitative research approach, where the data obtained was descriptive and cross-sectional in nature. The research population was made up of students studying at the Durban University of Technology (DUT), where convenience sampling was performed on a target population of 378 students. The sample size was selected by giving questionnaires to those students most available to the researcher. The results were then analysed using the Statistical Package for Social Sciences (SPSS) Version 24.0 software. Validity was ensured by conducting a pre-test of the questionnaire, and the study’s reliability was measured using Cronbach’s Co-efficient Alpha test. The study findings showed that brand popularity, prices, product attributes, social influences and marketing communications all affect mobile phone brand preferences amongst students. The study results also showed, however, that there were some product attributes and social influences that did not influence these preferences. Recommendations are given to industry players to increase their knowledge of these important factors, to aid with the improvement of their brands and increasing their market preference in this highly competitive industry.