Theses and dissertations (Management Sciences)
Permanent URI for this collectionhttp://ir-dev.dut.ac.za/handle/10321/14
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Item Evaluating the ethical management practices of small, medium and micro-enterprises to ensure effective business decision-making in the eThekwini Municipal area(2023-01) Ndlazi, Sandile Edwin; Dlamini, Bongani InnocentThis study is premised on the understanding that the democratic government of South Africa has made use of many initiatives to sustain the development of SMMEs. This is due to the fact that this sector has the potential to develop the country's economy. The study then aimed to explore the effect of a knowledge of ethics and its management on the business decisions of entrepreneurs. This research examined the potential of SMME managers and business owners in terms of how they can use their ethical management knowledge to ensure effective decision-making which can make their enterprises promote viable economic growth. The basis on which this research was initiated was that of the human behaviour of SMME managers, operators and business owners in relation to how they can contribute to economic development and survive the competitive market using ethical management practicesto make good decisions. The data of the study was accumulated from different SMMEs in the eThekwini Municipal Area using simple random sampling. A total of 200 entrepreneurs answered to the questionnaire, which comprised the sample of the study. This data was captured and evaluated on the Statistical Package for the Social Sciences (SPSS) Version 28 and yielded the descriptive statistics. Significant findings of this research were that to add positively to economic development, SMME owners, managers and operatives must be equipped with knowledge to run their operations with elements of trustworthiness and values of honesty, integrity, fairness accountability, loyalty and empathy if they are to succeed in their choice of operation. The constraining factors that stemmed from the answers of the respondents were that they did not give preference to the legal standards and ethical ideas that regulate their operation with results that end up affecting their ability to make good decisions. The main recommendation is that prospective entrepreneurs must be equipped with knowledge to understanding of how to cope with the changing risks encountered in the process of operation, as well as how to come up with emergency plans that can mitigate this problem. This could also be an avenue for further research.Item The synergy between human resources and operations commitment at a selected car rental company(2021-11) Sing, Sudheer; Dlamini, Bongani InnocentDue to high staff turnover of the front line staff appointed as Rental Sales Agents, it has been established that this creates disharmony in the work place for the remaining employees that have been in their roles over a long period of time. From observation, employee morale is affected, due to stress, longer working hours and other related factors due to being short of manpower in the relevant business unit. A study by Zheng (2017), asks: Does Staff Turnover Affect Productivity? Zheng (2017), states that in the Corporate World of Business, each company’s productivity is complex and measured differently, but the one factor that remains constant and always hurts productivity is employee turnover. “When employees are constantly moving, it is difficult to maintain the level of output; that’s mainly because new employees need time to train and to get used to the work, before they reach full productivity”. The researcher has confirmed that the organisation in this study is a reputable brand that is a leader in the car rental service industry. It can therefore be argued that in order to remain a leader in the industry, it requires the appropriate resources in order to be able to stay ahead of its competitors. One of the key resources identified in this study is, Human Capital. Human Capital should be equipped with the requisite skills to be able to assist the customer fully. This will enable operations to successfully achieve its goal through its people which is the main function of an effective HRMS, defined as Human Resource Management System. It is alleged that synergy between the Operations and Human Capital Department is not cohesive and is therefore impacting on productivity, satisfaction and organisational commitment at the selected Car Rental Company. In order for this organisation to be in line with its vision, which is to exceed customer expectations at every Interface, it has been established that employee commitment, as brand ambassadors has to be aligned and re-enforced for maximum productivity which can be maintained, hence, according to Dattagupta (n.d), “organizational effectiveness points towards effective, prudent and strategic use of all the organizational resources, namely, Human, Financial and Technological resources for creating a competitive advantage. The organizational effectiveness also calls for creating sustainable growth and development by taking care of not only the senior shareholders' expectations, but also the expectations of the junior stakeholders. It also means that Management makes the right ethical decisions in the interest of all the stakeholders, which includes all the employees of the organisation”.